Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Foundever?

77% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4415) , Customer Service Representative (CSR) (1497) , Customer Service Professional (760) , Customer Service Agent (696) , Customer Service (424) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (256) , Learning Specialist (202) , Operations Manager (197) , Technical Support (178) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Nice and good work from home" ((in 1069 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 641 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 476 reviews)); "Environment is good and Benefits" ((in 464 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 358 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1168 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 772 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 231 reviews)); "No bonuses and no salary increase" ((in 139 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 133 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Wasquehal , Paris , Romainville , La Rochelle , Rouen , Pau , Nancy , Périgny , Saint-Étienne , Cournon , Juillan , Blois , Saint-Étienne , Clermont-Ferrand , Pont , Tarbes , Bordeaux , Bobigny , Villeneuve-d'Ascq , Francheville , Casabianca , Nantes , Lille , Roubaix , Vineuil , Vervins , Festalemps , Fessanvilliers-Mattanvilliers , Trie-sur-Baïse

Foundever reviews

3.9

77% would recommend to a friend

(19,183 total reviews)

Laurent Uberti

83% approve of CEO

71% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.7

Compensation and benefits

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Oct 23, 2025

Horrible experience

Real time analyst

Recommend

CEO approval

Business Outlook

Pros

Gym at the premises (even though there is no time to use it.)

Cons

The worst experience of my professional career. No organization, no structure on developing a strategy. I was loaded with more and more tasks over time that some days I had no time to take a lunch break. When I asked for salary increase due to the extended workload they stalled me for months, it of course created friction (professionally of course) and ended up with no pay raise. Senior management praises and covers agents handling rare languages no matter how unethical they get, while ignoring the rest. It’s all quantity over quality. Facilities are barely holding up with the number of people. When the project needs to grow there is always a rush on where to fit the agents, therefore they keep moving the workspaces around. Gym operates after the midday — opens around 2 and closes at 6. When exactly do I go and exercise while I work 8 hours straight, covering the gym hours?? This company mentally and physically damaged me. Not recommended at all.

Foundever Response

7mo

We’re sorry to hear that your experience at Foundever® wasn’t a positive one. We value your feedback and take your comments about workload, communication, and facilities seriously, as they help us improve. Our goal is to foster a fair, supportive, and balanced workplace where everyone can grow and feel valued. We appreciate your time with us and wish you all the best in your future endeavors. Anna from Foundever

1.0

Apr 15, 2025

Not for me

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

None, it went downhill after Sykes was bought out

Cons

No pay raises Will reduce pay on a whim Not family focused

Foundever Response

10mo

Thank you for sharing your thoughts and for the time you spent with Foundever. We understand that transitions, like the shift from Sykes to Foundever, can bring about big changes—and not all of them feel positive. While it's tough to hear that your experience didn’t meet expectations, feedback like this helps us reflect and improve. We regularly review our compensation practices to stay competitive and use tools like the MAX annual survey and Idea Collector to surface concerns around culture, fairness, and growth. Your input has been noted and will be passed along to help inform ongoing efforts to strengthen the associate experience. Jasmin at Foundever

1.0

Feb 20, 2025

Worse company ever

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a remote position and you work from home.

Cons

The micromanagement at this company is overwhelming and counterproductive. It's important to be cautious, as the work environment can feel unsupportive and at times, questionable. My advice would be to gain the experience you can and explore opportunities with a more reputable and employee-focused organization. The training provided is subpar, with an expectation to learn primarily during live production, which can be stressful and inefficient. Additionally, the workload includes back-to-back calls with little room for error, and the disciplinary system feels overly strict, with instances of exaggerated or fabricated issues being documented.

Viewing 229 - 231 of 19,183 Reviews

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