Foundever reviews

3.9

77% would recommend to a friend

(19,194 total reviews)
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Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews
1.0
Feb 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Working from home saves you commute time. My coworkers, but they have been leaving one by one...we are all jumping this sinking ship.

Cons

Extremely underpaid, working as a bilingual customer service agent for Foundever is so much more than servicing customers, they will have you doing sales and translating for many different departments within and your performance points will be affected if you don't offer those "sales", in our offer letter this was not stated. You are constantly micromanaged and the training they provide for the Spanish team is mediocre at best; all the training content is in English. Every single person in my group is looking for a job elsewhere, me included. The morale is low, there is no room for advancement.

1.0
Oct 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Skill Development: Foundever offers great opportunities to develop transferable skills, especially in training and development. Great Colleagues: I met some amazing people who made the work environment more enjoyable and supportive. Challenging Work: The job itself is rewarding and allows for personal growth, with a clear impact on daily operations. Long-Term Opportunities: For those looking for stability, the company provides long-term employment possibilities.

Cons

Disorganized Management: Leadership is often unorganized, making communication and workflow frustrating at times. Unprofessionalism in Leadership: There’s a lack of professionalism and transparency from management, which affects the work culture. Favoritism: Advancement is often based on who you know, not what you're capable of, creating an unfair environment. Limited Growth Opportunities: Despite hard work and skill, opportunities for growth are not always accessible due to favoritism and management decisions.

2.0
Oct 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Working from home, good people that support each other.

Cons

none livable wage really, low pay and only thirty seconds between calls

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Foundever Response
1y
Thank you for taking the time to leave a review. We completely agree that working in a supportive environment and having the option to work from home contributes to a great experience. At Foundever, we genuinely care about improving work-life balance, which is why we have implemented an employee wellness program and an employee assistance program to better support our employees. Additionally, we conduct regular market analyses to ensure we remain competitive with compensation, as we understand this is important to our associates. We appreciate your feedback and will be sharing your experience to help us continue improving. Kim at Foundever
Viewing 232 - 234 of 19,194 Reviews

Glassdoor has 24,631 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.