ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Jun 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazing culture! I must say given the size of this company, it is incredible how they still managed to maintain the culture of a start up, Of course like in any sales heavy organization you get excepts and toxic people here and there, but at ServiceNow its significantly less than in my prior employer, - People have respect for your time off an vacation, I have never had my manager reach out to me during my PTO, that was a normal every holiday case with my prior employers. I appreciate that in this company respect to let people disconnect and spend time with family after working hours exists still! - no official layoffs( fingers crossed none to come), many companies are not on their 3rd year of official layoffs, I respond how this company is handling the recession and tried to hold on their employees in the best possible ways.

Cons

- not the best internal systems , very slow and relies on humans to do data entry a lot. - very underqualified support from the Operational side, not sure of the hiring criteria but the department is understaffed and those workings are overstretched. - unclear path for promotion of development, but that maybe the case in most companies given the tech crisis. -diverse office, not just white make co workers, I love that they hire people from different backgrounds and languages, makes it so much easier for people to connect and relate.

5.0
Dec 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Very dynamic work environment with a lot of challenges that push employees to be their better version of themself. Attractive Salary True wellbeing policy

Cons

Full time remote can sometime be difficult.

4.0
May 15, 2024

Good company

Recommend
CEO approval
Business Outlook

Pros

Attractive salary, good management, company has a lot of potential

Cons

Not a lot of downsides to mention.

Viewing 7 - 9 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.