ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jan 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Competitive Salaries: the compensation at ServiceNow is commendable and aligns well with industry standards. Product : AWESOME platform !!!!!

Cons

Cultural disconnect: The work culture in the French office seems misaligned with the global ethos of ServiceNow. This has been a significant concern during my initial days here. Onboarding challenges: My onboarding experience was marred by delays and a lack of support. The delayed delivery of my laptop significantly hampered my ability to start effectively, and the response from my manager added to the stress rather than alleviating it. Age dynamics: The average age at the office appears to skew over 50, creating an implicit bias towards younger employees like myself. This age dynamic seems to affect perceived credibility and acceptance within the team. Work-life balance: There's an unspoken expectation to work long hours, which is not necessarily linked to productivity or efficiency. This old-school mentality clashes with the innovative image projected by ServiceNow externally. Limited diversity in Recruitment: The hiring pattern predominantly favors candidates from specific former employers (X-Oracle, X-Salesforce, X-Microsoft), which leads to a lack of diverse perspectives in the workplace.

3.0
Jul 23, 2019

No internal evolution

Recommend
CEO approval
Business Outlook

Pros

Wonderful SC french team, new office is cool, snacks, this solution is great and recognize by the customer as a powerful one. A lot of innovation at each release

Cons

Management is no human centric (they don't care about you), no possibility of evolution, once you have your salary, it will not evolve. No more RSU. Home office is seen like not doing anything by manager

5.0
Apr 14, 2022
Recommend
CEO approval
Business Outlook

Pros

The company has an incredible potential Product is very strong The onboarding an amazing, flawless experience Work life balance very respected

Cons

Because it is a matrix organization, too much meetings but no obligation to attend to everything

Viewing 4 - 6 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.