Pros
ServiceNow's platform and applications are great and support almost any kind of use case, processes and workflows. ServiceNow is the best product on the market right now, by far. This provides employees (and customers) a huge intellectual interest and excitement to sell (and purchase), effectiveness to deliver and opportunities to land and expand the technology in many industries. Most of the people on the ground are smart, courageous, creative, helpful and friendly with each others.
Cons
ServiceNow applied the traditional and outdated 20 years old standard recipe for running a license sale company looking for (huge) growth and diversification. This makes ServiceNow very efficient to guarantee good earnings to the board and investors but also very expensive and complex. The company built a matrix organization by recruiting expensive middle management with no other given role but acting like excel sheets and report to other "excel sheets" managers. Some of them are great leaders taking the "human" part of the job very seriously. Most of them, especially in the Sales organization, are successful reps with bad management abilities placed here by VP's who don't know how to recruit leaders other than looking at their past numbers. To mitigate that, people on the ground are overwhelmed on a daily basis by illusory and insincere messages, emails and mandatory activities falling from the top injuncting employees to be super happy. If you are planning to be a Sales Rep at ServiceNow, bear in mind that the majority of them are delivering three digits YoY growth on their territories and still struggle to make their quota. ServiceNow is doing minimum 100% of growth every year while +60% of the Reps are not at plan. Pricing is complex but you can deal with it. What is more problematic is that new products are sometimes very badly priced (2x, 3x or more compared to the competition price) which makes ServiceNow loosing deals and the sales product middle management hasn't the bravour to escalade that to the board.