Sephora reviews

3.7

65% would recommend to a friend

(9,613 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Oct 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Sephora is a great, structured company to work at. The team I'm working with is overall one of the best I've had. Everyone is celebrating everyone's unique beauty. Sephora has beautiful values that really resonate with me. Also, the perks of being a Sephora employee, like the discounts and the gratis (free items sent by companies) are really awesome.

Cons

I've been at this Sephora for almost a year and a half and I've had 4 directors; two of them were fired, one was only there temporary because she manages another store, and the fourth one is good at getting things done but I don't feel comfortable talking to her. And my job (operations consultant) is often put at the bottom of the to-do list and I'm sent on stage (the floor) too often to help with selling products or at the cash register. I don't mind to help, but it's not what I've been hired for and it's getting frustrating when shipment takes over a week to get unpacked. The backstore is constantly a mess and suffocating.

1.0
Sep 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Higher than Avg pay for a non commission sales job as a Licensed Skin Care provider ($16/hr) Employee Discount + product tester packages every few weeks was always awesome Retail Sales Associates & Mngmt are actually nice to one another Great as a launch pad from Skin Care School or new grad Make Up Artist Able to aquire good Sales training and make up artistry skills & product knowledge training capabilities to utilize for future opportunities.

Cons

No organization, professional follow through, or business integrity. I worked there for THREE Months from once it opened until Month 3, hired as an LBA. I had received no Sales Commission capabilities outside of Skin Care Services that I was TRAINED FOR BUT COULD NOT PREFORM bc they never solidified their TDLR License to Operate from the State on that Level. So for 3 Months, All Skin Care providers were haulted from being able to extend their TRAINING REQUIRED & PROVIDED for the job, which was never utilized and focus was only made for MUAs & their Services to occur. ABSOLUTELY no cross over was ommited for the LBAs to supplement their time and traning for better work/life financial balance by issuing LBAs as fellow MUA for services in the store whatsoever. You waste people's time & skills making $ fire a company that doesn't care enough to accommodate the Worker properly.

2.0
Jun 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Lots of quick opportunities for advancement, lots of free product gratis, a lot of product knowledge very quickly, my colleagues who are licensed say they feel as though they gained 5 years of experience in 1 year.

Cons

They are not living “beauty for all” inclusive message they repeat often. I’ve had to apologize for my managers behavior for making fun of clients in front of clients, I’ve heard racist things, I had to apologize and comp two clients baskets for free because I felt so bad and ashamed after a manager made fun of a girl for having a disability and another for being “poor”

Viewing 235 - 237 of 9,613 Reviews

Glassdoor has 12,228 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.