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      Sephora

      Engaged Employer

      Sephora reviews

      3.7

      65% would recommend to a friend

      (9,613 total reviews)
      avatar

      Guillaume Motte

      81% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Sephora has an employee rating of 3.7 out of 5 stars, based on 9,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Reviews by job title

      10K reviews
      1.0
      Mar 31, 2022

      Unfair treatment

      Loss prevention investigator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Sephora I learned a lot of new skills in different departments from skincare to fragrances.

      Cons

      If you are someone of color or anyone's favorite, you won’t grow within the company. You could be outperforming your peers, it still won’t change anything. If you are top performer management will use you to train others and the person you trained will end up getting promoted over you. At Sephora, employees get more recognition than, a pay increase.

      3.0
      Mar 29, 2022

      Fun but stressful

      Beauty advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sometimes it could feel thrilling. Especially when customers would listen to your advice or buy the products you suggested. The training is intense which is both a pro and a con. (A definite pro for less experienced employees. ) Monthly gratis was the biggest pro. Employee discount is very nice 30% off everything or 40% off Sephora collection.

      Cons

      Often times it felt like I was working at a car dealership instead of a beauty store. It often felt like we would be pushed to annoy customers. I hated this feeling and it was constant. Leaders and management would go overboard with pushing credit cards onto people. I felt like a robot and not a human. It was a high stress environment. The return policy is absolutely terrible for the employees that have to deal with it. Customers were allowed to return products that were empty, no barcode, no receipt, extremely difficult situations were still encouraged and accepted often times when it was even against policy! This made a lot of rude customers continue to shop at our specific Sephora and made the job super stressful. It got so bad that my anxiety forced me to quit.

      avatar
      Sephora Response
      4y
      Thank you for sharing your experience with us. We know that as we grow and change as a company there will always be areas for improvement, so we appreciate your feedback to help guide us along the way. We’re not perfect and don’t claim to be, but we do strive to be a place where employees can feel confident in where we’re headed. Your review and feedback will help to steer us in the right direction.
      3.0
      Feb 9, 2022

      Ehhhhh

      Beauty advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gratis, Co workers, Some Clients

      Cons

      Managers, to many daily tasks, multi client servicing, to Fast paced, Turnover rate, 10 minute breaks are a hassle to get, missing gratis.

      Viewing 238 - 240 of 9,613 Reviews
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      ReviewsSephora reviews

      Glassdoor has 12,228 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.