Paychex reviews

3.1

47% would recommend to a friend

(5,966 total reviews)
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John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jun 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Was the people. Now, Absolutely nothing now. All the good people are leaving.

Cons

Underpaid. No loyalty or appreciation to their EE’s. Treated like a number. Zero communication. One day your job title and salary will completely change with no heads up or reasoning. Do not trust this shady company!

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Paychex Response
6y
Your experience is important to us and we would like an opportunity to talk with you. Please reach out to us at glassdoor@paychex.com. We look forward to hearing from you.
1.0
Oct 15, 2019

RUN

Recommend
CEO approval
Business Outlook

Pros

the clients can be nice

Cons

you will have 450 clients and 70-100 appointments A DAY. You will have 30 calls to make at 10 oclock that's right, 30 and then another 20 at 10:15. Even the worst outbound call centers don't ask for numbers like that. they will work you 12 hours a day and then talk about how much they care about your work/life balance. Your coworkers will not show up and will quit left and right without warning. Even supervisors just quit. there doesn't seem to be any attendance policy. When your team mates don't come to work you will be stuck doing their work and yours too! some days so many people will call out that you will have 120 or more appointments in a single day. the management will have no respect for your time and the culture they talk about doesn't exist. You will be so buried that you cannot promote or do anything but get worked to death. This place is horrible. If you can get a better job you should. pass on this one, seriously.

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Paychex Response
6y
Our employees' experience is important to us and we are disappointed to hear that this was yours. We're always open to discussing ways we can improve and invite you to contact us at glassdoor@paychex.com if yo are open to discussing with us directly. Thank you.
1.0
Dec 20, 2017

Really disappointing! A slow painful decline!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the employees outside of the service and sales divisions, mostly at corporate are insulated from the rest of the company’s horrible culture and employee disengagement...which I’m sure is nice for them. This Tax bill will save the stock price.

Cons

- Zero resources - Everything the company does is reactionary, nothing is innovative or forward thinking - The company leadership believes its important to advance the careers of yes people than true talent - Horrible Executive team (they have a lack of understanding of the market that is almost hard to not think it’s on purpose...no one can be that oblivious can they?) - Unhappy clients and horrible customer services - embarrassing amount of negative client reviews - Internal systems are dinosaurs - non working or nonexistent sales tools (our Salesforce.com system isn’t usable oh great we are tracking metrics...but none of the account information is usable so who cares) - Awards and positive reviews are either bought or written by corporate - Client facing technology is embarrassing to sell - An absence of talent at all levels, the wages aren’t enough to attract talent and the culture and lack of good people pushes talent we do find out quickly

Viewing 4 - 6 of 5,966 Reviews

Glassdoor has 6,137 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.