Really disappointing! A slow painful decline! - Anonymous employee Paychex Employee Review

1.0
Dec 20, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the employees outside of the service and sales divisions, mostly at corporate are insulated from the rest of the company’s horrible culture and employee disengagement...which I’m sure is nice for them. This Tax bill will save the stock price.

Cons

- Zero resources - Everything the company does is reactionary, nothing is innovative or forward thinking - The company leadership believes its important to advance the careers of yes people than true talent - Horrible Executive team (they have a lack of understanding of the market that is almost hard to not think it’s on purpose...no one can be that oblivious can they?) - Unhappy clients and horrible customer services - embarrassing amount of negative client reviews - Internal systems are dinosaurs - non working or nonexistent sales tools (our Salesforce.com system isn’t usable oh great we are tracking metrics...but none of the account information is usable so who cares) - Awards and positive reviews are either bought or written by corporate - Client facing technology is embarrassing to sell - An absence of talent at all levels, the wages aren’t enough to attract talent and the culture and lack of good people pushes talent we do find out quickly

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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