Pros
The training I had was concise and clear, and I had some of the best co-workers ever. Unfortunately, that's about where the good things end.
Cons
Oh lord... where do I begin? It's a shame that this job took a mad descent into hell, because I really liked it for the first year or so. - Around late 2016, we were forced to start taking calls for clients in other branches (most often in other states). We were given ZERO training on the payroll laws in these states, which led to constant payroll errors and wasted hours of inevitable cleanup. We were on the phone so often that our own clients could never reach us; and when they did, they were usually quite angry. When we complained about the constant busyness to management, they basically ignored us and ramped up the amount of calls. We started working overtime every night, just to ensure our clients were receiving proper responses; when upper management found out, they banned OT and told us that we were not to work a single minute over our standard hours for the week. - Work/life balance? No such thing here. 2 weeks of vacation isn't REMOTELY enough time for the amount of stress that this place puts on you. Also, by the time you have finally accrued enough hours to take a day or two off, you'll usually end up coming back to a ton of messes that need cleaned up, due to your co-workers not bothering to read the notes on your client's account. - You're constantly touted that you'll start out as a specialist, and work your way up to "senior" specialist with a pay increase. But good luck getting your training done, as it's constantly too busy for your manager to give you the time off the phones. And even if you do get senior, don't count on moving into a different role in the company, unless you're a suck-up and you can get on the other managers' good side. - Don't even get me started on pay. I've done my research, and for the amount of work that a regular payroll specialist is given at this company, they should be getting at LEAST twice the salary that they do. After leaving the company, when I would interview for similar roles at other companies in my area, they usually offered double the pay for half of the amount of things I had to do working here.
