Is Nespresso a good company to work for?

Nespresso has an overall rating of 4.2 out of 5, based on over 3,219 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 91% of employees would recommend working at Nespresso to a friend and 51% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Chef De Projet , Vendeur and Conseiller Clientèle .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

91% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 4.4 out of 5 for work life balance, 4.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 191 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 125 reviews)); "Pay is good and is widely flexible" ((in 119 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 70 reviews)); "Great Team and Product" ((in 60 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 49 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "Manque de communication et attentes démesurées par rapport aux supports offerts." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Bordeaux , Lyon , Nice , Issy-les-Moulineaux , Lille , Paris

Nespresso reviews

4.2

91% would recommend to a friend

(1,229 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

4.0

Senior management

3.5

Career opportunities

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,229 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Oct 6, 2024

Ok

Stock controller

Recommend

CEO approval

Business Outlook

Pros

Experience over time in different areas

Cons

Pay structure is awful for what the tasks entail.

Nespresso Response

1y

Hello Colleague, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the experience you gained in different areas during your time with us. It's great to hear that you had the opportunity to expand your skills and knowledge. However, we are genuinely sorry to hear about your dissatisfaction with the pay structure. We understand that fair compensation is crucial for employees to feel valued and motivated. Thus, we continuously review our total remuneration to ensure that it's competitive within the market. We value open and transparent communication, and we encourage you to reach out to your local HR team to provide more specific details about your experience. Your feedback is essential in helping us identify areas for improvement and ensuring a better working environment. We wish you all the best in your career. Thank you.

2.0

Sep 3, 2024

Mixed bag

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Companies values are excellent pay is good perks are good Free coffee

Cons

You are a slave to who is your direct superior, if you gel you’ll have a great time, if you don’t you could have an awful time. The demands on this role are exceedingly high and are the same of a store manager at a smaller business

Nespresso Response

1y

Hello, Thank you for taking the time to provide feedback on your experience at our company. It's great to know that you enjoy several aspects of working with us, such as perks we provide our people with. Regarding the cons you mentioned, we empathize that your working experience not have been entirely satisfactory. At Nespresso, we strive to create a harmonious work environment. We encourage open communication and collaboration to ensure a positive working relationship. We also continuously evaluate and adjust the expectations placed on our employees to ensure a fair and manageable workload. Your feedback is valuable to us, and we encourage you to share any specific suggestions or ideas with your former HR team. We wish you well. Thank you.

1.0

Jun 14, 2024

Toxic workplace

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free coffee and a discount

Cons

Management acted like the mean girls of high school, they bullied staff and created a very toxic environment trying to pit staff against each other for no reasons other than their own entertainment maybe? They hired their friends then gave them the most hours over everyone else who had much more seniority, they kicked out a supervisor because they didn’t agree with a minor decision they had made. They also refused to get proper uniforms for anyone who was plus sized and told them to go buy their own pieces that matched exactly (and no, they would not reimburse you). If you happened to be chosen as someone they liked (usually done by going out partying and drinking with them) then it could be a semi decent place to work, but if you were unlucky enough to not be in the clique it was a living hell.

Nespresso Response

1y

Hello, Thank you for sharing your feedback with us. While we are pleased to read you enjoyed different benefits we provide as a part of our Total Rewards package such as free coffee and discounts, it's unfortunate to know you were not satisfied with your working experience. We are concerned to hear about the situations you've described. Your comments about the management practices are worrying because we are committed to providing a welcoming, inclusive, and supportive work environment. It is our goal to create a workplace where all employees feel respected, valued, and supported at all levels. Furthermore, we are consistently working to enhance our management approaches to ensure a favorable ambiance for our employees. We will investigate and rectify the issues you've raised with the respective teams. Thank you.

Viewing 103 - 105 of 1,229 Reviews

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