Nespresso reviews

4.2

91% would recommend to a friend

(1,229 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,229 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Sep 26, 2025

Nightmare of a Job

Recommend
CEO approval
Business Outlook

Pros

Being in a remote position. Free coffee and machine.

Cons

Constant micromanaging to the point of watching every key stroke and listening to every call. Making you constantly say you are sorry to customer. Training session for the position was chaotic with constant issues with materials and trainers. Not being told you would have to fix coffee machines through one way video video until halfway through training, never brought up when interviewed. Low pay for the amount of work. Not given opportunity to gain further knowledge of coffee industry even when when asked. Unfriendly management and bullying atmosphere.

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Nespresso Response
8mo
Hello, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated the flexibility of the remote position and elements of our Total Rewards package. At Nespresso, we aim to provide a respectful and supportive work environment, and we are sorry to learn that you felt otherwise. We recognize the importance of clear communication, effective training, and fair treatment, and we are continuously working to improve the employee experience across all areas. We wish you well in your future endeavors. Thank you.
3.0
Feb 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Everyone working there has great benefits. You get great bonuses, yearly raises, free machines, coffee allowance, tuition reimbursement. It's definitely a great thing to take advantage of.

Cons

The upper management culture is extremely toxic. There's no accountability with the managers, if you don't play politics there, you will not get very far. There's also not a lot of opportunity for personal or career growth. If you're just looking for a job, it's great. If you're looking for a career, you have to tread very carefully.

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Nespresso Response
1y
Hello, Thank you for sharing your feedback with us. While it's great you found the perks were valuable and advantageous, we are genuinely sorry to hear about your negative experience. We take your concerns seriously and want to assure you that we are committed to fostering a positive and inclusive work environment. Moreover, we believe in accountability and open communication and are dedicated to addressing any issues that may arise. Your feedback is instrumental in helping us identify areas for improvement and we will forward it to the responsible team. At Nespresso, we value our employees and strive to create an environment that has ample opportunities for career advancement. We wish you well in your future endeavors. Thank you.
3.0
Jan 8, 2025
Recommend
CEO approval
Business Outlook

Pros

- Decent pay - instore discounts and store credits - help yourself to coffee on the job

Cons

Inconsistent management and micromanaging, procedures adhered to and then forgone at whim

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Nespresso Response
1y
Hello, Thank you for sharing your experience with us. We appreciate your positive remarks as we strive to provide a rewarding and enjoyable experience for our employees. However, we are sorry to hear about the concerns you raised. At Nespresso, we acknowledge the importance of consistency and effective management in creating a positive work environment. Given that, we prioritize the necessary training and consistent support for our leadership. We aim to create an environment where employees feel empowered. If you would like to provide more specific details or discuss your experience further, please don't hesitate to reach out to your former local HR team. Your feedback helps us identify areas for improvement and work towards creating a better workplace. We wish you all the best in your future endeavors. Thank you.
Viewing 100 - 102 of 1,229 Reviews

Glassdoor has 3,219 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.