This is by far the worst place I’ve ever worked. I’ve been in retail for 15 years and have never worked a worse job. 6 month probation period. every day is dependent on the managers mood, there’s absolutely no margin for error, we are chronically understaffed and the customers are frustrated with our system yet in spite of my trying to offer this feedback to upper management it’s NEVER acted upon. I have seen fights break out between customers trying to claim they were first in line. Customers are quite aggressive and Nespresso has an assertive sales style which not every employee understands the nuance and they can come across as aggressive or cold. It’s rare that I’m not yelled at by someone who’s frustrated by waiting 20-40 minutes for 1 sleeve of coffee. Then I’m “coached” constantly for letting them leave with only 1 sleeve of coffee. They don’t honour promotions that don’t stipulate they’re online only, they have a terrible refund system, their POS system is so inefficient and temperamental. Upper management has been in charge for over a decade each. Only 5 members of a team of 30 have been there longer than 1 year and myself and multiple of my peers are applying elsewhere.
