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      Nespresso

      Engaged Employer

      Nespresso reviews

      4.2

      91% would recommend to a friend

      (1,230 total reviews)

      Guillaume Chesneau

      99% approve of CEO

      51% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      4.0

      Senior management

      3.5

      Career opportunities

      Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Nov 13, 2018

      Started Positively but

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Awesome coffee credit -two free machines -the coffee and the product are genuinely good stuff -interesting backstories behind the design of capsules and where the coffee comes from

      Cons

      -Poor work life balance - poor communication through management - always short staffed - dates for coffee releases/promos are always shifted - favoritism. Essentially no way to move up unless you’re in with someone else

      avatar
      Nespresso Response
      7y
      Dear Former Nespresso Employee, Thanks for sharing your views. You are correct, the benefits at Nespresso USA are outstanding, and besides those you listed, we are proud to offer a competitive benefits program and excellent perks. It’s great to read that you enjoyed learning about our Nespresso coffees. Employees can then take this rewarding information to our customers who learn directly from our team of amazing coffee specialists. I would like to touch on a few of your points if I may and offer some healthy remarks: Work life balance is of crucial importance at Nespresso USA, I am open to hear more about what you may have experienced and ways to improve. We appreciate the hard work each employee dedicates to make our company so successful. Regarding communications, teams receive numerous communications via email, newsletters, status updates, live store visits and trainings as well as from managerial posts on our new Workplace platform. The trips we offer our employees to visit Nespresso coffee farms are incredible ways to communicate and learn from each other. Additionally, we continue to pursue forms of communications for all our channels. Regarding coffee release dates, I’m sure you are aware our masterful coffees are shipped direct from our plant in Switzerland to US distribution centers for immediate sale and release. No doubt, once in a while there could be a slight delay in shipping, however, I am not aware of any recent promotional shifts and our teams have been on target during all the crucial sales periods. I don’t believe stating our promos are “always” shifted is accurate. Lastly, we strive to develop and promote our talent from within. The internal transfer and promotion rate for salaried employees last year was 70% and hourly employee rate scored high as well, this is quite significant! Instead of ‘favoritism’ or being ‘in with someone’ what is vital, is outstanding performance ratings, manager recommendations as well as your own career aspirations that are reviewed on your personal development report. Each day, I am so proud to work with winning team members and we continue to build professional and key talent. Please don’t hesitate to reach out to me direct should you wish to continue these discussions. Take care, Guilaume Le Cunff President & CEO, Nespresso USA
      5.0
      Nov 12, 2018

      Great company with passionate people

      Consultant confirmé
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a flat company which is very good to quickly earn responsibilities. People are really passionate about their brand and the atmosphere is really nice. Great salary package for FMCG and a good work/private life balance. Lot of local or international opportunities within the Nestlé group.

      Cons

      HQ driven company, for some projects you depend on Switzerland. Since it's a flat company, you must be open to horizontal moves. Great brand but the digital tools used are sometimes outdated.

      5.0
      Nov 7, 2018

      Great company!

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve worked here for almost 4 years and could not have made a better decision. Pros: - Generous benefits and time off structure - Fast paced weekends and holidays with enough downtime on slower weekdays to complete projects and tasks - Quarterly coffee/accessory credit and free machines - Attainable sales goals and team-focused atmosphere - Supportive management - Sustainability focused company practices that make you feel good about the organization’s place in the coffee industry

      Cons

      Cons: - Older POS software that takes some time to get used to - Typical retail negatives such as varying schedules and busy holiday/weekends - Isolated location which can feel removed from the rest of the United States division

      avatar
      Nespresso Response
      7y
      Hello Assistant Manager, Thank you for your almost four-years at Nespresso USA, it’s great to read that you enjoy our benefits, have a team-focused atmosphere and supportive management. It sounds like you’ve made the most of your time here and are looking to feel more connected to the rest of our company. Have you logged into our new internal social media platform called Workplace? If not, please ask your manager for more information so you connect with me and all of Nespresso USA. I’m happy to say we are making progress on your advice, our marketing team is sharing more of our sustainability story on our social media channels which you can also share with your customers. Feel free to reach out to me directly, your feedback is important to me. Thanks a lot, Guillaume Le Cunff President & CEO, Nespresso USA
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      ReviewsNespresso reviews

      Glassdoor has 3,224 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.