The company likes to show off an image of being an amazing brand but this is all for show:
constantly have to deal with no equipment working, their outdated system constantly crashing so that we cannot take sales which, in turn we get in trouble for , how can we meet ridiculous targets if the tills dont work?
Ridiculous pressure on line and multi-site managers from higher management, ridiculous targets on things like descaling kits? how can we force someone who doesnt need to clean their machine to buy a descaler kit.
We also cannot force people to create a Nespresso account which also leads to us getting trouble.
We are told something on the companies policy such as their returns policy, then when we reinforce this with the customer, the customer will complain to the Nespresso club who will then apologise for the "bad service" and automatically give the customer credit onto their account- making us look bad and like we are making up our own rules. Don't make a policy for the coffee specialist to give to customers if you will just undermine everything that we were instructed to do.
Constantly offered incentives for sudden targets the company springs on us. Like if the boutique sells 14 machines today they will receive a special prize, or anyone who sells a subscription everyday for the next week will get a gift. This is a complete lie- as we have never received any of these so- called gifts.
The company constantly lies and contradicts themselves- they claim to be a sustainable company and put so much emphasis on their AAA program. yet are unable to even slightly cut down on the extortionate plastic use. All items on delivery are wrapped in unnecessary layers of plastic, coffee stirrers do not need to be plastic and wrapped in an extra layer, the amount of plastic waste in a boutique in a single day is shocking.
They have no regard for the safety or health of their employees as they are forced to carry and lift extremely heavy bags of recycling into large bins daily.
Everything in this company is backwards. The nessoft system is an absolute joke- the reason why most customers complain about the shop, but then we are the ones to blame from management.
The nespresso club is clearly not trained well as they continuously tell customers to bring their faulty machines into the store to be fixed, and tell them to come into the store to cancel their subscription- which was never the case. This results in us being shouted at and abused by customers- which leads to what?- the customer getting reimbursed with money on their account :)
