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      Nespresso

      Engaged Employer

      Nespresso reviews

      4.2

      91% would recommend to a friend

      (1,229 total reviews)

      Guillaume Chesneau

      99% approve of CEO

      51% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      4.0

      Senior management

      3.5

      Career opportunities

      Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,229 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Jan 25, 2024

      Espresso Yourself Elsewhere: A Frothy Tale of Disappointment at Nespresso

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Their recycling program and efforts to reduce carbon footprint show some concern for the environment.

      Cons

      1. Toxic Positivity in the Marketing Team: Underneath the glossy exterior of Nespresso's marketing team lies a culture of toxic positivity. The pressure to constantly exude unfounded optimism often leads to a dismissive attitude towards legitimate concerns and challenges, fostering an environment of superficiality and fakeness. 2. Limited Career Advancement Opportunities: Career growth at Nespresso feels stifled. Despite promises of professional development, opportunities for advancement seem scarce, with a tendency to favor external hires over nurturing internal talent. 3. Inconsistent Management Practices: Management approaches vary drastically across departments, leading to inconsistency in policy enforcement and employee treatment. This lack of uniformity creates confusion and a sense of unfairness among the staff.

      avatar
      Nespresso Response
      2y
      Hello Colleague, Thank you for taking the time to provide detailed feedback on your experience at Nespresso. We appreciate you recognizing our efforts in environmental sustainability, as preserving the environment is a core value for us. Regarding the cons you outlined, we acknowledge the importance of maintaining a work environment where every team member feels heard and understood. In response, we are actively working towards fostering a culture that encourages open dialogue and embraces the diversity of perspectives. Concerning career advancement, we regret that you feel opportunities are limited. We aim to create a transparent nurturing environment for career growth by constantly offering training and development programs. As for inconsistency in management practices across departments, we strive for uniformity in policy enforcement and employee treatment to ensure fairness and clarity. Your feedback is invaluable in our journey to improve, and we invite you to engage with HR or your manager to discuss specific instances or suggestions further. We are dedicated to making Nespresso a place where every employee feels completely supported and has growth opportunities. Wishing you well in your work journey. Thank you.
      2.0
      Dec 18, 2023

      High Expectations, Tight Resources

      Head of cx & insights manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Nespresso offers career development, competitive financial incentives, employee discounts, a positive and inclusive culture, sustainability focus, innovation opportunities, global brand recognition, diverse workforce, flexible work arrangements, and an empowering environment, making it a rewarding and dynamic workplace.

      Cons

      It involves navigating many resource constraints, impacting the execution of marketing strategies despite the brand's established status. My team faced high expectations due to the brand's renown, adding pressure to perform at a consistently high level. This demanding environment, characterized by intense pressure and continuous demands for excellence, increased burnouts,

      avatar
      Nespresso Response
      2y
      Hello, Thank you for sharing your review with us. We are glad to know that you value all the positives you mentioned. At Nespresso, we recognize importance of professional growth and are happy to support everyone in their professional journey. In addition to this, we strive to create a caring environment where people respect, help and inspire each other to grow and succeed. Regarding the cons you mentioned, it is disappointing to read that you and your team felt pressure at work. We greatly appreciate the efforts of our employees in providing quality service. At our company, we are consistently seeking to improve and innovate our operations to ensure that our people feel comfortable, well-informed, and supported on every level. Your input is essential in helping us recognize areas where improvements are needed, and you are always welcome to communicate more specific concerns to your former local HR team. Wishing you well in future endeavors. Thank you.
      1.0
      Nov 30, 2023

      Toxic workplace - I need to leave

      Marketing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hard to see any. I need to leave ASAP

      Cons

      Toxic workplace. Poor management. Unstructured marketing managers. Lot of politics. Competition is stronger. Why leadership cannot see it?

      avatar
      Nespresso Response
      2y
      Hello Colleague, Thank you for sharing your thoughts about your experience with us. It is unfortunate to know that you don’t see any advantages of working at Nespresso. Regarding the cons you outlined, our people are our top priority, so we always strive to provide a positive working environment and care for our people. It is also upsetting to read your comments specifically connected to the management structure, as we invest a lot in our leaders and employee’s development, so they can work together well and achieve what they aspire in their careers. Your feedback is important and valuable to us, as we constantly seek to improve, and we will make sure to pass it to the respective team. If you want to share some additional comments, please, feel free to contact your former local HR team to discuss your concerns. Wishing you well. Thank you.
      Viewing 70 - 72 of 1,229 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,219 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.