Nespresso reviews

4.2

91% would recommend to a friend

(1,227 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,227 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits that include coffee credit, good discounts, lifestyle spending account, good insurance options. Good coffee education.

Cons

Awful Management, no employee protection with volatile customers, retail hours, discrimination against mental illness/disabilities, non-inclusive environment, if they don't like you personally they'll try to find things to fire you for and keep you under a microscope until you feel like you're backed into a corner and have to quit.

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Nespresso Response
2y
Hello, Thanks for taking the time to share your feedback. First, I want to start by saying that Nespresso values the contribution each employee makes to the overall culture of our organization and is committed to providing an environment free of discrimination or harassment. We have anti-discrimination and harassment policies in place and regularly train our employees on these topics and invest a great deal in our leaders, teams, and organization to foster the right caring culture where people respect, help, and inspire each other to succeed. There is always value in continually training and developing our people, particularly managers. We offer an abundance of trainings and re-trainings including learning and development geared specifically to people leaders to manage effectively and empathetically. At Nespresso, we offer flexible scheduling as a way to actively promote and implement ways of working to better support work-life balance. When used effectively, this flexible scheduling allows employees to manage their time in office and at home as it best suits them and their teams. We appreciate you also taking the time to highlight the positive aspects of our benefits package, as well as the recognition of the coffee education for our employees. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please, reach out to your former local HR or management team. Wishing you well in your new endeavors. Thank you.
1.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice facilities, close to the train, some colleagues where nice

Cons

Avoid to work here. The pay is not good and the managers don’t care about you, so forget about growth in the company unless you are friend with the right people. No work life balance

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Nespresso Response
2y
Hello, Thank you for taking the time to provide feedback on your experience at our company. It is always rewarding to know that our employees find the work environment comfortable and convenient. We also appreciate your mention of the friendly colleagues you encountered, as fostering a positive team dynamic is important to us. Regarding the cons you outlined, we strive to provide competitive compensation and a supportive environment for our employees. Additionally, we strive to do our best in prioritising work-life balance and its impact on employee well-being and job satisfaction. Our goal is to create an environment where employees can thrive both personally and professionally. If you want to share more feedback with us, so we can look further into your comments, please feel free to contact your former local HR team. We wish you well in your future endeavors. Thank you.
5.0
Mar 14, 2022
Recommend
CEO approval
Business Outlook

Pros

- Free machine after working for 3 months - Store Credit - Coffee during your shift/trying new releases - End of quarter bonus from work performance and secret shopper

Cons

- Could have used more organization in management. - Certain times, especially when it was slow, it would affect your Key Performance Indicators score.

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Nespresso Response
2y
Hello, Thank you for sharing your feedback with us. We're delighted to hear that you were satisfied with our Total Rewards package's various perks and positives such as different bonuses, credits and coffee machines. Regarding cons you mentioned, we are consistently seeking to improve our ways of working. It's important for us to create a pleasant work environment and ensure that our people feel informed and supported on every level by management team. If you want to share more feedback with us, you are always welcome to contact your former HR team. We wish you much success with your future endeavors. Thank you.
Viewing 49 - 51 of 1,227 Reviews

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