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      Nespresso

      Engaged Employer

      Nespresso reviews

      4.2

      91% would recommend to a friend

      (1,227 total reviews)

      Guillaume Chesneau

      99% approve of CEO

      51% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      4.0

      Senior management

      3.5

      Career opportunities

      Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,227 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Oct 12, 2021

      Seek employment elsewhere

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Low pressure environment. Product is in high demand so very little is needed from you for your contributions to appear as a “success”. If you’re on the right team you’ll get a lot of praise for your work.

      Cons

      Company culture, benefits & compensation package have been steadily declining for years and are no longer attractive enough to put up with the nonsense that goes on here. No opportunities to move up unless someone above you leaves. No consequences for poor performance and many people are in the same positions for years. Leadership team is not in touch with the needs of the corporate employees. Too many decisions are made at the HQ (Switzerland) level, seemingly without any idea of what is best for the US market.

      avatar
      Nespresso Response
      4y
      Dear Former Manager, I appreciate you taking the time to leave this review and share your thoughts on what we can be doing better at Nespresso. We are proud to offer quality coffee products to our customers in the United States, one of the largest Nespresso markets worldwide. We strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. We take pride in our competitive Nestlé and Nespresso compensation and benefits packages, which we regularly review and update according to our employees needs and market benchmarks. Our people are a top priority, both for myself, and the leadership team at Nespresso. To your point on our surveys, I’m happy to report this year, we began conducting surveys on a quarterly basis to ensure our employees are heard on a more consistent basis. Please reach out to me directly to discuss further if you are interested. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
      2.0
      Jun 11, 2021

      Shambles

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun people to work with

      Cons

      Used to be good. Terrible management has sunk this place beyond belief

      avatar
      Nespresso Response
      4y
      Dear Colleague, Thank you for your feedback. We appreciate the pros you outlined about working with your colleagues. We were disappointed to read your cons, specifically connected to the management team and career progression. At Nespresso, we invest in our leaders and employees development so they can work together well and achieve what they aspire in their careers. We would welcome hearing more specifics from you about your concerns. With your additional comments, we can look further into what you raise. Please feel free to contact your Leadership Team member, BEO of your market Jean-Marc Dragoli, or me. Wishing you well with your future endeavors. Thank you, Guillaume Le Cunff, CEO
      2.0
      Jun 10, 2021

      Culture is dead, company in decline

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people - my colleagues are what keeps me here for so long Yearly bonus for performance but this is mostly tied to how the company performs and less to personal performance Free coffee

      Cons

      Senior management is not supportive or reliable Culture has completely died and its not a fun place to work any more People are not held accountable for not performing and ineptitude is rewarded. People who are actually talented are left to pick up the slack and aren't rewarded. Zero succession planning

      avatar
      Nespresso Response
      4y
      Hello Colleague, Thank you for your feedback. We are disappointed to read what you think. Unfortunately, this is not what we are seeing in Nespresso. Our recent Nestle & I employee survey actually demonstrates the opposite. Over 90% of employees globally are engaged and proud to work for our organization. All of the various employee meeting touchpoints such as our Let’s Connects and Coffee Chats also reflect the same sentiment of engagement and pride. In 2021, we also launched a culture initiative rolling out now across the globe and this is also being received well globally. I would encourage you to come forward and speak with your BEO, Jean-Marc Dragoli, or me. We would be happy to discuss and understand your points. We hope this can help you feel better about Nespresso. Wishing you well. Best regards, Guillaume Le Cunff
      Viewing 52 - 54 of 1,227 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,217 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.