Nespresso reviews

4.2

91% would recommend to a friend

(1,230 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
5.0
Jan 21, 2024
Recommend
CEO approval
Business Outlook

Pros

— great management, focus and company values

Cons

— none so far, hoping they keep competing

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Nespresso Response
2y
Hello Colleague, Thank you for taking the time to share your positive experience at Nespresso. It's wonderful to hear that you are satisfied with our management team and recognize the values we preach. We are committed to providing an empowering and supportive working environment for all our employees, and it makes us happy to realize that we are meeting your expectations. We appreciate your loyalty and contribution to the company, and will provide this feedback to the respective team. Wishing you the best of luck in your journey with us. Thank you.
5.0
Jan 18, 2024

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

surrounded by good people and lot of learning opportunities if you want more

Cons

depending on your interest, your team and line manager, you may have different experiences but it's same for the other companies.

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Nespresso Response
2y
Hello Colleague, Thank you for taking the time to let us know about your experience at Nespresso. We appreciate your honest perspective, and we're pleased to hear that you have found value in being surrounded by good colleagues and having numerous learning opportunities. Regarding the mentioned cons, we acknowledge that the employee experience can vary based on individual interests, team dynamics, and line management, and we appreciate your understanding. Nevertheless, we are committed to creating an environment where all employees can thrive and find fulfillment in their roles. If there are dome specific areas you believe need improvement or if you have suggestions on how we can enhance the overall employee experience, we encourage you to reach out to your management or the HR team. Wishing you continued success at Nespresso. Thank you.
2.0
Jan 17, 2024

extra

Recommend
CEO approval
Business Outlook

Pros

free coffee and machine. coffee credits

Cons

alot of kpi. stupid bonus system. for example u get quarterly bonuses if your average basket value was 75$ for the quarter. if you hit that 75$ mark yoh receive 15% of your hourly wage for that quarter. This is dumb because someone who works more hours and takes more customers may not hit that 75$ mark in the off season. but someone who works one day a week and does less work and is lucky will deadass get the bonus while u get nothing. and they make u say this long script to every customer and send a secret shopper to ensure that u stick to the script.

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Nespresso Response
2y
Hello, Thank you for sharing your insights about your experience with Nespresso. We are glad to read that you value the array of perks and benefits we are providing. Well-being and engagement are very important topics to our organization. Regarding the areas of improvement you mentioned, we are actively reviewing our policies to ensure they are fair and reflective of all employees' efforts. Your point about the script and secret shoppers is duly noted, and we will work to innovate interaction for our teams. Your feedback is valuable to us, and we are committed to making improvements. If you have any specific suggestions or further concerns, please feel free to reach out to your former local HR team. Wishing you well in your new endeavors. Thank you.
Viewing 334 - 336 of 1,230 Reviews

Glassdoor has 3,225 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.