HubSpot reviews

3.4

55% would recommend to a friend

(4,151 total reviews)
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Yamini Rangan

65% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,151 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

4K reviews
1.0
May 31, 2019
Recommend
CEO approval
Business Outlook

Pros

The unlimited vacation and office perks like the barista are nice. My coworkers were smart and hardworking. Cross-collaboration - although strained from growing pains - is still achievable with the right channels.

Cons

HubSpot’s Customer Success org is struggling. They’ve had high burnout in this role due to larger than average customer ratios (think 1:200+ in a bad quarter) and impossible targets. You can only offer a certain level of service at those ratios, which makes it impossible to hit target. This leads to high turnover rates, which causes even higher ratios. Instead of solving the problem, managers blame it on Customer Success Managers not working hard enough and don’t take the concerns of over half of the org seriously, which leads to higher burnout and higher turnover. You see where I’m going with this. Customers can feel the stress in this org, too. HubSpot’s a good name to have on your brand, but if you need a job only stay for a year and then move on. The “Best Place to Work” award doesn’t apply to the Customer Success role. There’s a reason why there’s always a “Customer Success Manager” position open, and it’s not because they’re growing in this space (they’re actually trying to cut down on overall headcount in services). Did I mention lower than average industry pay, too?

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HubSpot Response
7y
This was a tough review to read, but thanks for sharing your perspective. A few notes: -The CS org is still very much growing to support our customers--I'm not sure when you left, but I think you would see/hear a lot of things this year that support our customers and the CS team more broadly in terms of enablement -Glad to hear you still feel cross-collaboration is possible in the org, I would agree, and I think we are contuing to invest on that front across product and services, services and sales, and other key groups throughout the organization. -On compensation and ratios, we are always benchmarking those roles against current data, but appreciate the feedback and will continue to keep it top of mind. Thanks for the feedback, it helps us grow better. -Katie
1.0
Nov 29, 2016

Software Engineer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* You can have dogs in the office

Cons

First things first, they tell everyone at the company meetings to go on here and rate 5 stars, take the reviews here with some salt. * Slightly below market rate pay * Laughably horrible 401k match * "We deploy 300 times a day" means "we expect you to get a lot of work done, do all your own QA, and then get paged in the middle of the night when something goes wrong" * Excessive focus on the stock price * "We don't care how long you're in the office, only that you get your work done" means spending more time in the office, not less * Their biggest expense is people, and it shows in ugly ways when they're reducing costs * Office is cramped and provides no privacy * Witnessed some unethical, borderline illegal behavior in support and product groups

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HubSpot Response
9y
I'm grateful for feedback on our employee experience in all its forms, but honestly, this review is filled with serious allegations, leading with the notion that we tell employees to leave five star reviews, which is untrue, and progressing to some pretty significant claims around legal and HR related issues. I welcome the opportunity to understand your commentary and feedback, or am happy to point you to the in-depth resources we have for employee resources in both HR and legal, so please ping me directly to connect further on addressing your concerns and feedback. -Katie
2.0
Jun 13, 2025
Recommend
CEO approval
Business Outlook

Pros

I came into HubSpot excited, motivated, and ready to face challenges head-on. But nearly 10 months in, I feel completely drained—not from the work itself, but from the culture and structural issues that make success feel out of reach. The system HubSpot uses to manage rep capacity and account sourcing is fundamentally broken. It heavily favors tenured reps who already have stacked books and deep-rooted relationships with partners and RevOps. These reps dominate the leaderboard, while new hires are left scrambling for scraps, with little support and almost no chance to catch up. It's not a level playing field, and it shows—only the top 5-10% of reps (almost all long-tenured) are regularly hitting quota in the entire Small Business org.

Cons

Management culture makes it worse. When you're doing well, you’re celebrated. The moment you have a dip, you're suddenly treated like you're incompetent or lazy. There’s no grace, no curiosity, no support—just judgment. I’ve never experienced micromanagement like this before. Managers sit on your calls, dictate what you say, and ultimately try to run the deal themselves. It’s demoralizing. You're not treated as a professional with experience—you're treated like a puppet. It’s become clear that there simply isn’t enough opportunity or business to go around. Overhiring has created massive internal competition, and leadership seems to be aware of the problem—but nothing changes. I wanted to grow here. I wanted to build something. But HubSpot has made it clear that I can’t. I’ll likely have to move on soon if I want to actually be trusted, supported, and given a fair shot at success.

Viewing 61 - 63 of 4,151 Reviews

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