American Express reviews

4.1

81% would recommend to a friend

(18,607 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,607 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Apr 2, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great salary! Well, if you are the CEO you get $100M+, and everyone else gets below inflation annual increments. But maybe one day you could be CEO! - You get to learn how top deal with constant funding cuts, outdated technology and shifting priorities

Cons

- shameful walk back of commitment to DE&I commitments since the last election. Head of DE&I quite and has not been replaced, and DE&I scrubbed from external publications. - central control of all messaging, even internal, out of fear Fox News will find out that Amex is nice to its employees regardless of background - total change in culture and priorities to focus on satisfying regulators, rather than customers, but without senior leaders acknowledging that this is a massive change from the "customer first, growth first, agile first, move quickly" push they were making only a couple years ago - senior leaders don't understand time zones - always needing to do more with no additional resources

1.0
Oct 15, 2024
Recommend
CEO approval
Business Outlook

Pros

time off balances, educational stays

Cons

they micromanage the hell out of you while only giving you approximately $20 an hour to book $100,000 worth of travel bookings plus annually. Let’s see where do I even start? They rip your benefits from you literally immediately once you put your two weeks in like petty high schoolers. Barely any room for real growth. I watched a learning and performance trainer get laid off after working with the company for 16 plus years with no valid reason. They pick and choose favorites. They make it impossible to succeed or receive any bonuses no matter how hard you work. Some of the employees such as, Joan Welsh, has worked there for 20 plus years and speak to their employees like they are caged animals with zero rights. The leaders are on some serious power trips and need to get a grip. Hope this helps.

2.0
Jul 5, 2024

HORRID EXPERIENCE

Recommend
CEO approval
Business Outlook

Pros

It is nice working from home, they are liberal with vacation time, 4 weeks to start and you can buy more.

Cons

Carrot & stick mentality, they promise you the world, and then keep it at arms distance so you will never reach it. Everything is based on productivity, the more you make the better your shift, your vacation, your working hours. You can be there 20 years and if the new person makes 2 more bookings than you, they will bounce you to working nights, forget about incentives, they find excuses not to pay you your incentive.

Viewing 124 - 126 of 18,607 Reviews

Glassdoor has 21,961 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.