Steve is worth every penny - Marketing Coordinator American Express Employee Review

1.0
Apr 2, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great salary! Well, if you are the CEO you get $100M+, and everyone else gets below inflation annual increments. But maybe one day you could be CEO! - You get to learn how top deal with constant funding cuts, outdated technology and shifting priorities

Cons

- shameful walk back of commitment to DE&I commitments since the last election. Head of DE&I quite and has not been replaced, and DE&I scrubbed from external publications. - central control of all messaging, even internal, out of fear Fox News will find out that Amex is nice to its employees regardless of background - total change in culture and priorities to focus on satisfying regulators, rather than customers, but without senior leaders acknowledging that this is a massive change from the "customer first, growth first, agile first, move quickly" push they were making only a couple years ago - senior leaders don't understand time zones - always needing to do more with no additional resources

Explore other reviews about American Express

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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