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      American Express

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      American Express reviews

      HORRID EXPERIENCE - Senior Travel Consultant American Express Employee Review

      2.0
      Jul 5, 2024
      Senior travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is nice working from home, they are liberal with vacation time, 4 weeks to start and you can buy more.

      Cons

      Carrot & stick mentality, they promise you the world, and then keep it at arms distance so you will never reach it. Everything is based on productivity, the more you make the better your shift, your vacation, your working hours. You can be there 20 years and if the new person makes 2 more bookings than you, they will bounce you to working nights, forget about incentives, they find excuses not to pay you your incentive.

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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