DO NOT WORK HERE !!! - Travel Consultant American Express Employee Review

1.0
Oct 15, 2024
Recommend
CEO approval
Business Outlook

Pros

time off balances, educational stays

Cons

they micromanage the hell out of you while only giving you approximately $20 an hour to book $100,000 worth of travel bookings plus annually. Let’s see where do I even start? They rip your benefits from you literally immediately once you put your two weeks in like petty high schoolers. Barely any room for real growth. I watched a learning and performance trainer get laid off after working with the company for 16 plus years with no valid reason. They pick and choose favorites. They make it impossible to succeed or receive any bonuses no matter how hard you work. Some of the employees such as, Joan Welsh, has worked there for 20 plus years and speak to their employees like they are caged animals with zero rights. The leaders are on some serious power trips and need to get a grip. Hope this helps.

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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