Yardi Systems reviews

At Yardi, we know the importance of supporting employees in their roles and we prioritize mentorship and comprehensive training. Our helpful trainers and attentive leaders culminate a structured learning environment that outlines clear, specific, and attainable goals. As a strong foundation in one’s role is critical to employee success, our collaborative and knowledgeable managers provide ongoing employee guidance and have regular check in with their employees. As a new hire, you may have been working on some of the more basic responsibilities outlined in your job description as you became more confident in the nuances of your role and deliverables. While we are sorry to hear you weren’t a happier employee, we hope you find a role that is a better fit in your future.

At Yardi culture embodies kindness, mentorship, and transparency Our talented Customer Service Representatives (CSR) play a critical role in our continued growth and success, and have ongoing training, weekly team scrums, and 1:1 coaching so they can develop, collaborate, and work with autonomy as they become increasingly confident in their roles. Before moving into management, our Team Leaders (TLs) establish solid foundations in CSR roles (often times for many years) and receive extensive training so they can effectively communicate with and coach others and use their knowledge base and proven success in client support to guide their teams. Our TLs consistently take escalated calls, helping with complex situations as well as regular calls so they understand the inquiries Leasing Agents are fielding and can provide clear direction and actionable goals. In addition, calls are reviewed by TLs and QA to ensure that CSRs are receiving the guidance and support needed to take care of client needs. We genuinely encourage anyone who feels negatively impacted by something to give us the opportunity to help by scheduling time with the VP of HR to further discuss. Wishing you all the best in your future endeavors.