Yardi - Leasing Agent Yardi Systems Employee Review

At Yardi culture embodies kindness, mentorship, and transparency Our talented Customer Service Representatives (CSR) play a critical role in our continued growth and success, and have ongoing training, weekly team scrums, and 1:1 coaching so they can develop, collaborate, and work with autonomy as they become increasingly confident in their roles. Before moving into management, our Team Leaders (TLs) establish solid foundations in CSR roles (often times for many years) and receive extensive training so they can effectively communicate with and coach others and use their knowledge base and proven success in client support to guide their teams. Our TLs consistently take escalated calls, helping with complex situations as well as regular calls so they understand the inquiries Leasing Agents are fielding and can provide clear direction and actionable goals. In addition, calls are reviewed by TLs and QA to ensure that CSRs are receiving the guidance and support needed to take care of client needs. We genuinely encourage anyone who feels negatively impacted by something to give us the opportunity to help by scheduling time with the VP of HR to further discuss. Wishing you all the best in your future endeavors.