Xerox reviews

3.3

44% would recommend to a friend

(9,128 total reviews)
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Louie Pastor

83% approve of CEO

31% positive business outlook

Xerox has an employee rating of 3.3 out of 5 stars, based on 9,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

9K reviews
1.0
Jul 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Many individual contributors are truly exceptional, talented, hardworking and kind. This company used to be amazing to work for.

Cons

New management (John Visentin, CTO, VP's) do not understand product development. They micromanage without having the technical skills to make sound judgement. Goals are beyond reasonable into pure fantasy. Any pushback or attempt to communicate resource needs are met with toxicity. Management says we are empowered to change outdated processes but then force us to use the outdated processes. Instead of listening to well-developed alternative process plans, management instead enforces extra reporting, reducing the time individual contributors can spend on their value added time. There is an incredible exodus spanning all age groups and skills with no transition plan. HR ignores concerns, even when they are related to business ethics. There are no raises. There is no 401k match. Even when there was a 401k match the match was made in one lump sum the January after the year in question, however multiple times this was retroactively canceled so you could not plan for your retirement. Management has the assumption that anything can be outsourced with no oversight. There is no reward for extreme overtime put in by salaried individuals. Salaried and hourly employees have been asked to cancel their vacations or face repercussions.

1.0
Dec 6, 2017

Don't do it!

Recommend
CEO approval
Business Outlook

Pros

Work environment is alright Benefits just OK

Cons

Management is beyond terrible. Poor leadership skills. Dishonesty

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Xerox Response
8y
Thank you for taking the time to write this review. MOS welcomes all feedback and takes it very seriously. However, we are disappointed to hear your opinion on management. We focus on developing all our people including our management team helping them to be better every day. This type of direct feedback with specific examples helps us to better evaluate where to specifically focus our improvement efforts. We strive to have an environment open to learning and assistance whenever needed. If you have any ideas on how to close the gap between the employees and upper management please let us know. We would love to hear your perspective. Let’s chat! Give us a call! For those candidates reviewing Glassdoor to learn more about working with MOS, we invite you to contact us directly to discuss this. Please feel free to reach out to our recruiters at recruiting@mos-xerox.com for more information
1.0
Mar 31, 2017
Recommend
CEO approval
Business Outlook

Pros

MOS has a national brand to work with in Xerox. Colleagues are generally nice. If you are young and want to start in sales you can go here to cut your teeth for a year or two max and get to a company that actually cares about your future.

Cons

easily the worst experience I ever had in an employer while in sales. Why? Let me count the ways. First, management style is straight out of 1994. What does that mean? It means a phone and a phone book. There were literally no tools to speak of to help like a CRM, a premium LI account, or demand generation tools. This company is built on legacy accounts and it is my opinion that senior mgt doesn't care about new employees. They hire sales ppl without planning long term. I felt they really didn't care if someone succeeded or not. Not once did anyone ask me how it was going or if I had the tools to succeed. If you struggle - it's all on you - as it can never be senior sales leadership. They are too brilliant. That's what I found here. They try to gloss over these really bad glassdoor reviews with facebook pictures of happy reps and I feel I owe it to unsuspecting Michigan candidates to tell my experiences. This place was a personal and professional black hole because of the non-caring senior sales management. if you have no other choice to put food on your table go ahead and take the job - but consider yourself warned.

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Xerox Response
9y
First of all thank you for your candid review. We appreciate your honesty and feedback. Some of your feedback was surprising and a bit disappointing. So we did some “fact-checking” just so review readers would get the right information. We provide multiple tools and resources that support our sales people. While we acknowledge our CRM system is a bit outdated, we are in the process of a full conversion to a new system that will assist our reps in multiple ways to be more successful. As for other tools, we offer our employees multiple opportunities to learn and develop their business and sales skills. These programs include the MOS Leadership Development Program, 5 Week Sales Training Program, Personal Development Programs and ongoing mentoring and team trainings. We truly believe that we are all in this together. As we celebrate 60 years of being in business in Michigan, we are proud of our customers who we have partnered with over the years. Not only are we proud but we continually welcome new customers and employees on a regular basis which fuels the growth of MOS. Through these partnerships we are able to work with nonprofit organizations to be a strong corporate citizen and give back to the communities in which we serve. We love to share the opportunities of our employees giving back to our communities by providing every employee paid time off for volunteer activities. We also take part in Wellness programs and activities to lead a healthier lifestyle. This all a part of the MOS culture. Sometimes, at MOS we can get ahead of ourselves. We thank you for the reminder that our employees and customers ALWAYS come first. This company has incredible opportunity! Let’s chat so we can show you how!
Viewing 40 - 42 of 9,128 Reviews

Glassdoor has 10,135 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.