Xerox reviews

3.3

44% would recommend to a friend

(9,128 total reviews)
avatar

Louie Pastor

83% approve of CEO

31% positive business outlook

Xerox has an employee rating of 3.3 out of 5 stars, based on 9,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

9K reviews
1.0
Jan 18, 2019
Recommend
CEO approval
Business Outlook

Pros

There are some really great and talented people who work here, and it is a shame they got tricked into working there with you. I will admit there is nice flexibility in the job that allows you to get your work done when you need to.

Cons

First, if you are a potential candidate thinking about applying for a job at any company, and you reviews that are highly detailed and seem to be honest portrayals, believe them to be a true experience for that person. I think looking at other reviews for MOS, you can see that several people mention similar experiences and frustrations as to why they were disappointed with the time they spent at MOS. Frustrations with management, carved out sales territories, convoluted sales commissions, empty promises, etc. seem to be very common threads. You may also notice that these reviews are articulate and clearly written by someone who is a smart, talented, and an educated person of the world. I would like to consider myself to be one of those people as well. I had some serious doubts when I went in to receive a job offer from MOS, but the smooth talking managers made it seem like it would all work out to benefit me. Then when I mentioned I would have to think about it, they doubled the forgivable draw package, and that made it seem like how could I lose? So I squashed those feelings of doubt down and accepted the position with enthusiasm. Then when I started, it was hard to find any sales person who had worked there for more than a year. No joke. Even while I was in the interview process of less than a month, there was another opening that popped up on the sales team I was getting hired on to. Then while in the 6 week training period, more people left. There are about 50-60 people in sales at MOS for the state. The few major account reps that had been there longer than a year joked that at the mid-year and annual meetings it was always a game to see how many new faces there would be. So I had already began working and tried to tell myself I just needed to work as hard as I normally would in a job and I would be fine. Nope. Working hard does not necessarily correlate with how much money you make. There is always something that they can find to pay you less on the commission, and the managers are not willing to stand up for you. So while you are out trying to make sales, your managers are sitting in their office looking for inspirational videos or quotes to prep for their next meeting. Then if you struggle, they tell you that you just aren't cold calling enough rather than actually offering to help you create a competitive offer that will win over your prospects. I began to think it might be because they aren't really sure how to do it either! Also, when someone leaves the company, managers really do talk trash about that person, as I am sure they did when I quit. Not really a positive experience when you worked side by side with the person they are talking trash about and know it isn't true. It is said as almost an abusive warning, "Man, X employee really wasn't good at such and such, however, I know you would never do that, right?" So like another reviewer mentioned, there will be a response from MOS that sounds like all I wrote was lies. However, I would like to offer up my experience in hopes that you may not fall victim to the sweet talk like I did. I made enough sales to stay off the hit list, but not as much money as they make it sound like you will. I regret working here in the sense that I didn't really learn anything to better myself as a person and as an employee. However, I do not regret meeting the people that I worked with, and I wish the ones that remain well. So my advice to you as a potential candidate would be to compare the honest reviews against the "OMG I love working here it is the best!!!" reviews that don't offer a great deal of detail as to why or how they have been able to be successful. Truly I would like to have known myself how to be successful at MOS! I would still be there today if I hadn't of found something at another company that is a better long-term fit.

1.0
Jan 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Organization has an elevator in case you are too tired to use the stairs.

Cons

It seems that there are a flurry of reviews posted ever time something negative is said on here. Wow. That should tell you what kind of people run this company. Do not solve the problem, just throw a temporary bandaid on a cut off leg. The only positive reviews of this organization are posted by the executive team in an attempt to salvage some C- recruits. Be very careful and pay attention during your interview.... You should get enough clues during that alone to know this organization is not a fit for anyone. Likely going out of business.

3.0
Dec 21, 2014
Recommend
CEO approval
Business Outlook

Pros

- Great Training! - Decent general manager staff. - Great internal communication - Group moral is great. - Gift card for overtime program is nice. Raises net pay a little. - Reasonable chance to apply for management positions. - Internal values are great. - Great next level support.

Cons

- Unrealistic metrics that cap pay between $9.60 and $10.50/hr, you will almost never ever make $13/hr for more than 30 days. - Poor staffing decisions that lead to months of mandatory overtime and long hold times that will kill your metrics and lead to management getting on your case. - Pay that is below industry and geographic area. - Stress full technical work helping customers for low pay. - Performance metrics leave negative reviews on your score card for about on average a month, two to three weeks if you work like an absolute dog. Also the customer has a chance to ding you every week. - Unreasonable average handle time expectations for role, leaving employees stressed.

Viewing 37 - 39 of 9,128 Reviews

Glassdoor has 10,135 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.