Career black hole - Sales Representative Xerox Employee Review

1.0
Mar 31, 2017
Recommend
CEO approval
Business Outlook

Pros

MOS has a national brand to work with in Xerox. Colleagues are generally nice. If you are young and want to start in sales you can go here to cut your teeth for a year or two max and get to a company that actually cares about your future.

Cons

easily the worst experience I ever had in an employer while in sales. Why? Let me count the ways. First, management style is straight out of 1994. What does that mean? It means a phone and a phone book. There were literally no tools to speak of to help like a CRM, a premium LI account, or demand generation tools. This company is built on legacy accounts and it is my opinion that senior mgt doesn't care about new employees. They hire sales ppl without planning long term. I felt they really didn't care if someone succeeded or not. Not once did anyone ask me how it was going or if I had the tools to succeed. If you struggle - it's all on you - as it can never be senior sales leadership. They are too brilliant. That's what I found here. They try to gloss over these really bad glassdoor reviews with facebook pictures of happy reps and I feel I owe it to unsuspecting Michigan candidates to tell my experiences. This place was a personal and professional black hole because of the non-caring senior sales management. if you have no other choice to put food on your table go ahead and take the job - but consider yourself warned.

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Xerox Response
9y
First of all thank you for your candid review. We appreciate your honesty and feedback. Some of your feedback was surprising and a bit disappointing. So we did some “fact-checking” just so review readers would get the right information. We provide multiple tools and resources that support our sales people. While we acknowledge our CRM system is a bit outdated, we are in the process of a full conversion to a new system that will assist our reps in multiple ways to be more successful. As for other tools, we offer our employees multiple opportunities to learn and develop their business and sales skills. These programs include the MOS Leadership Development Program, 5 Week Sales Training Program, Personal Development Programs and ongoing mentoring and team trainings. We truly believe that we are all in this together. As we celebrate 60 years of being in business in Michigan, we are proud of our customers who we have partnered with over the years. Not only are we proud but we continually welcome new customers and employees on a regular basis which fuels the growth of MOS. Through these partnerships we are able to work with nonprofit organizations to be a strong corporate citizen and give back to the communities in which we serve. We love to share the opportunities of our employees giving back to our communities by providing every employee paid time off for volunteer activities. We also take part in Wellness programs and activities to lead a healthier lifestyle. This all a part of the MOS culture. Sometimes, at MOS we can get ahead of ourselves. We thank you for the reminder that our employees and customers ALWAYS come first. This company has incredible opportunity! Let’s chat so we can show you how!

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