Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The UPS Store?

51% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (561) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (151) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 183 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 109 reviews)); "Great people that you work with and very flexible with time" ((in 107 reviews)); "Flexible Schedule and easy to learn" ((in 83 reviews)); "Nice people to work with, flexible schedule and easy work" ((in 60 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 221 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 100 reviews)); "You'll be alone in the store with no training." ((in 27 reviews)); "salary is low and lots of works" ((in 27 reviews)); "Low staff and it gets busy on the holidays." ((in 21 reviews))

Skip to content Skip to footer

Notifications

The UPS Store

Part of UPS

The UPS Store reviews

Compare reviews

3.5

51% would recommend to a friend

(3,140 total reviews)

Tim Davis

48% approve of CEO

44% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Industrie manufacturière industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Mar 23, 2026

Love learning how to print

Graphic designer/store associate

Recommend

CEO approval

Business Outlook

Pros

- Wide format print training - Pamphlet and business card training

Cons

- Customers treat you poorly - No benefits

5.0

Mar 19, 2026

Good work life balance

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Good pay Incentive Appreciation from boss

Cons

Variable timings is an issue and heavy lifting sometimes

5.0

Mar 19, 2026

Great place to work.

Team leader

Recommend

CEO approval

Business Outlook

Pros

The people I work with now are fantastic. The franchise owners are amazing, There is a good bonus structure in place. They offer good benefits including PTO. We work excellent hours for retail. The culture is very diverse and inclusive. Most customers are a pleasure to deal with and are grateful to receive elite customer service.

Cons

The Amazon returns never stop. We see the occasional rude employee. No matter how well you do your job, you are at the mercy of the drivers and people working at the hub. People can get belligerent over situations that are totally out of your hands. Since there are so many moving parts, you have to rely on your team to have your back and do their job. As with anywhere, one employee with a bad attitude can take a job you love and turn it into a nightmare.

Viewing 25 - 27 of 3,140 Reviews

Jobs at The UPS Store

Part-Time Center Associate

Part-Time Center Associate 7346

Part-Time Center Associate 4331

Part-Time Center Associate 5455

Part-Time Center Associate