Pros
The people I work with now are fantastic. The franchise owners are amazing, There is a good bonus structure in place. They offer good benefits including PTO. We work excellent hours for retail. The culture is very diverse and inclusive. Most customers are a pleasure to deal with and are grateful to receive elite customer service.
Cons
The Amazon returns never stop. We see the occasional rude employee. No matter how well you do your job, you are at the mercy of the drivers and people working at the hub. People can get belligerent over situations that are totally out of your hands. Since there are so many moving parts, you have to rely on your team to have your back and do their job. As with anywhere, one employee with a bad attitude can take a job you love and turn it into a nightmare.