Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The UPS Store?

51% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (560) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (151) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 174 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 110 reviews)); "Great people that you work with and very flexible with time" ((in 101 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 73 reviews)); "Flexible Schedule and easy to learn" ((in 68 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 225 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 97 reviews)); "salary is low and lots of works" ((in 28 reviews)); "Ceiling to where you may go in company, no benefits, bad training ethic (franchisee did not train new employees), bad attitude" ((in 24 reviews)); "Low staff and it gets busy on the holidays." ((in 18 reviews))

Skip to content Skip to footer

Notifications

The UPS Store

Part of UPS

The UPS Store reviews

3.5

51% would recommend to a friend

(3,138 total reviews)

Tim Davis

48% approve of CEO

44% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,138 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Industrie manufacturière industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jul 9, 2024

Best Shipping Packing and Delivery service

Manager

Recommend

CEO approval

Business Outlook

Pros

Best Shipping Services, Packing Services, International Shipping, Domestic Shipping, Freight Services, Printing Services, Document Finishing, Mailbox Services, Notary Services, Faxing Services, Scanning Services, Office Supplies, Small Business Solutions, Custom Printing Solutions, Business Services, Personal Assistance, Professional Packing, High-Quality Printing, Secure Mail Services, Marketing Materials, Administrative Support

Cons

No cons in the UPS store

2.0

Oct 30, 2018

Warning to potential owners in Florida

Owner-operator

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to establish ongoing customer relationships. Diversity of revenue streams helps to equalize sales peaks and valleys.

Cons

You can't count on the franchise area office in Florida to provide any assistance to new franchisees. It seems as though their motto is "You Owe Us; We Don't Owe You Anything," even though they take a good chunk of your monthly royalty fee. Further, our experience with the local organization when we sold the business in early 2018 was that, after more than 10 months, we cannot get a final accounting of disbursements and ending balance in the escrow account which was withheld from us and, technically, is our money not theirs. Regrettably, we could not recommend buying a franchise in Florida.

3.0

Jan 15, 2018

It's Hard to Write a Review for The UPS Store

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Each store is independently owned, so you might get a really good manager

Cons

Each store is independently owned, so you might get a really bad manager; clientele, overall, is pushy, impatient, and demanding (not unlike the clientele for most other customer service jobs); POS, MBM, CMS and all the other software you have to use on a daily basis is difficult to navigate, and tech support is terrible; quarterly corporate visits are a waste of the store's time and money (representatives are rude and mostly unhelpful)

Viewing 1 - 3 of 3,138 Reviews

Jobs at The UPS Store

Part-Time Center Associate

Part-Time Center Associate 4331

Part-Time Center Associate 5455

Part-Time Center Associate 7346

Full-Time Center Associate 5455