Starbucks reviews

3.5

57% would recommend to a friend

(85,465 total reviews)
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Brian Niccol

33% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,465 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
1.0
Sep 28, 2013

Worst place I ever worked

Recommend
CEO approval
Business Outlook

Pros

Free drinks on shift, free coffee weekly, regular customers.

Cons

Being treated like a 2 year old by DM ( who was an external hire and was not supportive at all) NO life / work balance at all. NO sleep routine due to store hours, no "proper" system in place when someone is sick. As an SM you have to work if there is no replacement barista. This means working a 17/18 hour day if necessary. TOTALLY illegal but all Sbux cares about is running the business and not taking care of it's people.Their Mission Statement would have you believe otherwise, but don't be fooled. Write ups for the smallest infraction which can harm morale of the team. I felt as if l was in kindergarten and was forced to make everyone else feel that way. A micro managing DM who had no personality and didn't encourage anyone else to have one either. If you want a job where you are able to do as are told, have no independent thoughts because EVERYTHING is controlled then this job is for you. If, like me, you have more than half a brain cell and are capable of independent thought, then this is definitely NOT the job for you!

1.0
Jan 21, 2013
Recommend
CEO approval
Business Outlook

Pros

The benefits are reasonable if you get more then 20 hours per week. They don't kick in for six months however.

Cons

1. You're not guaranteed any hours 2. Shifts can be all over the place. They can have you working a close one night and an open the next day 8 hours later. 3. Management is rude and two faced. They'll throw you under the bus for anything. 4. Strict standards of dress code at the store I worked at. The Managers could arrive late for their shifts but anyone else would be written up for arriving even 2 minutes late in the door. 5. Write ups are frequent even if you're a great employee. It can be for the smallest thing like forgetting to set the timer on the coffee during rush. 5. Starbucks has NO values. They are completely "big business and will always put management before any employee even if the manager is completely inappropriate. 6. Raises suck between 1% and 3% every six months of your total pay.

5.0
Mar 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Great work environment, #1 principle of company mission statement is to treat each other with respect and dignity. It works because senior management buys into it. Believes in the benefits that come from team building and the sharing of best practices. The finance community works cooperatively, always eager to help and educate new or field partners on processes. Development of partners is key to Starbucks success, leadership skills are developed at all levels. Big on promoting from within, cares about the career progression of its employees.

Cons

For professional services, have to relocate to move up in the company. Test markets for new products are generally on the West coast often resulting in sweeping assumptions for all markets that don't always ring true and can be demotivating to store partners.

Viewing 133 - 135 of 85,465 Reviews

Glassdoor has 91,183 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.