Starbucks reviews

3.5

56% would recommend to a friend

(85,230 total reviews)
avatar

Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,230 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
4.0
Dec 24, 2008
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. I started out at Barista pay, 7.75 an hour, and in just two years I'm making 11.40 an hour as a supervisor, plus an average of 2.50 or so an hour in tips. I would make as much as I did as an ASM there, if I were full time. Most store managers do a fair job of treating their partners with respect and dignity, however, there are MANY out there who act as though they were the only person left in a sinking ship. Starbucks seems to bring out the best in some people, and the worst in others.

Cons

Its very hard to secure a full time job here. Since the company started struggling, I went from working 32-40 hours a week, easily, to working 20-25. Also, Most of the partners I work with are skeptical about the future of the company. We work in a fairly seasonal location, and it has gotten slower and slower every year at each of the stores I have worked at in the city. I also think its a shame that the District managers don't get to see more of what their Store managers are doing. I worked at a store whose manager was there pretty much one day a week. Every time he got word that the District manager or Regional Director was "in town" or headed to the store, he would put on a show for them by overstaffing, working the floor hard, boosting sales as much as he could so the place looked great. He would hold overnight cleaning parties sometimes in order to get the place looking normal before senior management showed up. Rather than just encouraging his partners to keep the store clean as you go, or setting a good example himself. Further, this same manager would hold weekly supervisor meetings to go over new problems as they came up. Unfortunately, each week, we went over the same problems that had come up in the first week.

5.0
Dec 22, 2008
Recommend
CEO approval
Business Outlook

Pros

The health benefits and stock options are generous and offered to even part-timers. That was the reason I applied for the job - I wanted the flexibility of the part-time schedule without having to live in fear that a single medical or dental issue could do me in. The hourly rate was slightly higher than other similar jobs in the area - I got $7.75 to start in 2003 - and the peace of mind from the benefits was lovely. Management was v. flexible, training was impressively thorough, and it was fun to work with and meet all sorts of people. The free pound of coffee a week was fab, as was the 20% discount on other items sold at the store. Management also was very supportive of those who wanted to make a career at Starbucks - plenty of information and opportunity was provided for those who wanted it. The drive-thru was fun - my favorite spot behind the counter. And the tips were nice, too.

Cons

Unless you work midday (12p -8p, aka "the princess shift"), be prepared for manual labor: lugging heavy boxes up and down stairs; scrubbing the bathrooms more than once during shift; sweeping and mopping the floor; vacuuming (by dragging around a heavy industrial model); moving around outdoor furniture; and hefting multiple gallons of milk and other products while dodging coworkers, avoiding spills, etc. Or: it takes more of a physical toll than you might expect. Additionally, if you work with someone who's messy, unsafe, etc., you'll be very affected by it b/c you're in very close quarters with no escape. And if you get a manager who hates dealing with scheduling and thus puts it off until the last minute without looking at requests for days off (hooray!), that can create problems among the staff.

2.0
Dec 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Working as as Barista is easy and run work. There is not much you need to do to be qualified for this job, other than like coffee and have an outgoing personality. You get to be around coffee all day and taste test things. You receive a pound of free coffee every week or a package of tea. It gives you a chance to sample just about everything. Getting to know the customers is fun. The managers are usually decent enough to understand you and be flexible. You work with many students and younger people and thus the work environment is fun.

Cons

You are on your feet every day, all the time. When you work an 8 hour day, you are given one 10min break and one 30min break. It's not much of a break, but rather a chance to rest your feet for a little while or stuff your face with a quick bite to eat. Managers usually look down on workers because the turn over rate is so high and don't really expect you to stay long. As a result, people don't stay very long. Although the coffee machines have the ability to create fantastic coffee, the limited training that you receive makes it almost impossible to create the great coffee that you could.

Viewing 85084 - 85086 of 85,230 Reviews

Glassdoor has 90,934 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.