Starbucks reviews

3.5

56% would recommend to a friend

(85,257 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
2.0
Feb 11, 2009
Recommend
CEO approval
Business Outlook

Pros

its a good place to work..if you can actually land a job

Cons

it was my experience that the hiring process for starbucks was almost impossible. When i first got my application they told me the best thing to do was to photocopy it and then just spread it around, so i put in applications at every single starbucks in my whole town and out of like 12 different applications it took more than a month before i even got 1 responce back, and then two more weeks before i got an interview and then another month before they even let me know i had the job. It was just compleatly frusturating and just totally rediculous so be warned if your in need of a job fast dont count on starbucks cause it wont happen...

4.0
Feb 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Free Coffee! Free Tea! Free Drinks! For younger people in the lower rung of retail barista, there is decent support with helping you advance yourself as an employee. If you manager is half-way competent and there is room in your district, you can quickly get Learning Coach (Trainer) Training and eventually become a shift supervisor. There is moderate room for personal growth at Starbucks, though less actual positions for Assistant Store Managers across the board right now, simply because the company is trying to cut down on store openings. You get to meet new people everyday and forge really interesting relationships within your community. The health and vacation benefits are still pretty decent and not too hard to "earn".

Cons

Long shifts and clueless customers often make for grumpy Baristas. The dress code isn't universally enforced, which leaves hard feelings in areas where it is strictly enforced. The company seems to be in a transitional period, trying to redefine its identity in this time of economic hardship and one-stop shopping. Heated sandwiches, banana-protein shakes, and frou frou drinks with a billion different steps and make-ahead preps seems like we're trying too hard to please everyone, in what used to be a niche, status-symbol market that actually focused on coffee. Customers seem more self-centered at Starbucks than any other place I've ever worked. It's one thing to not want pickles and cheese on your Whopper, but people get insanely complex with what should be a relatively simple beverage. Take a grande mocha which is made with chocolate sauce, 2 espresso shots, steamed milk, and a bit of whipped cream: there are customers who have no qualms about asking for 1/2 espresso shot, half-dark chocolate, half-white chocolate, steamed breve (half-and-half), no whip, at 200 degrees (nearly boiling) mocha, all while complaining that they are in a rush and you should make their drink before the other five you have lined up before theirs. You have to be willing to not take things personally and to check your attitude and beliefs about common courtesy at the door. People who can be cheerful in the face of adversity will do well.

5.0
Feb 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere, everyone is expected to have a good attitude but it is very easy to because of the friendly customers and the dedicated management team

Cons

shift work bu this is common in a lot of jobs

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