Starbucks reviews

3.5

56% would recommend to a friend

(85,247 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
3.0
Feb 4, 2009
Recommend
CEO approval
Business Outlook

Pros

Starbucks does offer some pretty good benefits, such as health insurance even for part-time employees.

Cons

There are several downsides to working at Starbucks an applicant should be aware of. The primary issue I found, though, was scheduling. Scheduling is often very erratic and sometimes completely out of your control. A manager who is not paying attention can schedule you to work until 9 or 10 PM one day and then come in at 5 AM the next, offering precious little time for sleep in between, especially if you have a commute.

4.0
Feb 3, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits (PPO) for 20hrs/wk, always busy, always room to advance, everywhere (transfers), work nearly anytime you like (3am-12midnite). Paid time off, respect of superiors when mgmt or recent hire/home store superiors are condescending.

Cons

Customer service at its worst with tips that do not make up for it! Arrogance of new management or outside hires -- most come in and after a business degree and managing a few other stores, think it will be like that.. WRONG! We are 'partners' for a reason. A barista works hard mopping the floor and dealing with ridiculous customers... but just because the manager 'supervises' doesn't mean they do not have to do the same 'demeaning' or dirty work-- and doesn't mean they are above the standards of Starbucks. An arrogant or condescending outside hire will often come in acting as such, yet because of Starbucks' true loyalty to all 'partners,' they will be gone immediately if they challenge this-- compliments of the 'stupid' baristas like me who, very often, know much, much more about the inner workings of such a complicated company.... ......

3.0
Feb 3, 2009
Recommend
CEO approval
Business Outlook

Pros

good benefits, flexible hours, easy to move from one starbucks location to another, and easy to return to the sbux family

Cons

you will work very very very hard at the busy locations. I'm not so sure about the slow locations, but the busy ones are stressful and intense. I worked in one with two floors and it meant that there was a lot of running up and down stairs. Lots of physical endurance is needed! Also you really aren't paid much, and it's not a great resume builder. Only good as a first job gig.

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