Is Shurgard Self Storage a good company to work for?

Shurgard Self Storage has an overall rating of 4.6 out of 5, based on over 347 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 92% of employees would recommend working at Shurgard Self Storage to a friend and 79% have a positive outlook for the business. The best reviews about Shurgard Self Storage have been left by employees working as District Manager , ASM- Assistant Store Manager and Responsable de site adjoint .

Does Shurgard Self Storage pay their employees well?

According to anonymously submitted Glassdoor reviews, Shurgard Self Storage employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Shurgard Self Storage. This rating has been stable over the past 12 months.

How satisfied are employees working at Shurgard Self Storage?

92% of Shurgard Self Storage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shurgard Self Storage 4.4 out of 5 for work life balance, 4.5 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at Shurgard Self Storage?

Assistant Store Manager (44) , Assistant Manager (39) , District Manager (31) , Store Manager (29) , ASM- Assistant Store Manager (25) , Responsable de site adjoint (11) , Accountant (8) , Junior Accountant (8) , responsable de site (6) , Assistante store manager (5) , Assistent Store Manager (5) , Responsable adjoint (5) , Store Manager/District Trainer (5) , Junior Assistant Manager (4) , Real Estate Accountant (4)

What are the pros of working at Shurgard Self Storage according to real employee reviews?

"Good training and onboarding process." ((in 15 reviews)); "There’s a great atmosphere and amazing colleagues who are always there to help." ((in 14 reviews)); "The team is collaborative and always willing to help each other out, creating a positive and supportive work culture." ((in 11 reviews)); "Amazing work life balance, wonderful staff, fantastic pay ^^, fulfilling work where no two days are the same." ((in 10 reviews)); "Excellent, management, friendly colleges I like coming to work." ((in 7 reviews))

What are the cons of working at Shurgard Self Storage according to real employee reviews?

"Hard to hit bonuses in some stores" ((in 3 reviews))

What are the top reviewed Shurgard Self Storage locations?

Paris , Lyon , Marseille , La Seyne , Bordeaux , Bezons , Buchelay , Antony , Argenteuil , Rosny , Asnières-sur-Seine , Lagny-sur-Marne , Lormont , Morangis , Corbeil-Essonnes , Clichy , Nanterre , Créteil , Sucy , Nice , Fresnes , Sartrouville , Lille , Wattignies , Wasquehal , Aix , Noisy

Shurgard Self Storage reviews

4.6

92% would recommend to a friend

(155 total reviews)

Marc Oursin

95% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (155 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Shurgard Self Storage has an employee rating of 4.6 out of 5 stars, based on 155 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Shurgard Self Storage employee rating is 24% above average for employers within the Management et conseil aux entreprises industry (3.7 stars).

Reviews by job title

155 reviews

3.0

May 21, 2018

Good Management at Area level

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Good progression to a managerial position from the entry level. Meaning that you can be a store manager within 1-2 years. Area Management at district level is very good and they're very experienced and knowledgable for the area I worked in. Annual events outside of work. Also socials outside of work. Sales training is very good and I did learn a lot from being employed by Shurgard. Diverse role which offers a lot of diverse challenges which were fun. Mainly working to KPIs in up selling and debt collection. Sales scripts help in developing confidence to sell products. Working weekends are easy as the opening hours are a lot shorter than most other retail shops.

Cons

Single manned means that you spend the majority time of working in store on your own after you have passed your probation. After you are promoted to Store Manager you cannot go any higher. All management positions are employed from outside the company. Other stores within the company steal contracts (which is what your comission is based on). When raised the company doesn't do anything about it. Cleaning prioritised for Shurgard Staff to save money for the company. As a Assistant Store Manager or Store Manager you are expected to clean for a few hours on a daily basis. Customers expected to pay price hikes after every 6 months. Management leave you with no alternative to over come this issue. They either stay and pay the inflated rent or leave to a competitor. This can affect the money you take home in bonus. The rota based system means you work three weekends out of four. Leaving you with only one weekend where you don't work. The basic has been increased but Shurgard have halved the comission. That means that the sales incentive has been reduced significantly.

Shurgard Self Storage Response

2y

Thanks for your review. I am pleased that you recognise how quickly you can progress to the next level and that we have a strong management team who can help enable that progression. We have recently developed a programme that will offer further opportunities for employees to develop their careers.

1.0

Oct 27, 2025

You will not get paid

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

Congrats, you’re employed. That’s all

Cons

Expenses are not paid Staff documents including your bank details are regularly misplaced by management No support - no encouragement - no training provided. Not a single member of staff in the entire UK were aware of how the new ordering systems worked before they were implemented No internal progression whatsoever Minimal sick pay The bonus is a joke HR tried to make us work more hours for less pay.

Shurgard Self Storage Response

7mo

Thank you for your review, I would encourage you to discuss your issues with a member of the management team, and provide your thoughts on solutions that could be implemented.

1.0

Aug 15, 2024

Avoid if you can

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good employees to work with

Cons

Management are still living in the dark ages. The process and every decision is made for the company and not employees

Shurgard Self Storage Response

1y

Thanks for your review, I am glad you feel your colleagues were good to work with, It is disappointing that you felt unsupported by the management team in you short time with us.

Viewing 4 - 6 of 155 Reviews

Jobs at Shurgard Self Storage

Stelle Responsable Adjoint en agence H/F H/F

Stelle Responsable Adjoint en agence H/F H/F

Stelle Responsable Adjoint en agence H/F H/F

Stelle Responsable Adjoint en agence H/F H/F

Stelle District Manager

Antony

View job