Sephora reviews

Over the 8.5 years I worked there, I saw so much favoritism both in terms of promotions and what was swept under rugs for some while others were written up or fired. Those who played the game were promoted. If you leave, people turn on you like you committed a crime. It’s actually wild. Corporate was very catty. They create a cult-like culture where you feel as though you can’t leave because nothing will ever be as great as the dream they sell/you will never find a good job with other beauty brands - that said, they pay so ridiculously low and try to make it seem like gratis from brands is part of your “total compensation”. The pay vs the hours is brutal. The hours are absurdly long for no reason and the job while worthwhile for happy clients is grueling. Work life balance doesn’t exist. Inexperienced people in roles - so many head office folks are promoted from the stores and have no experience or expertise in the role and it really shows. Pay is brutally low. I was a manager for many years, was denied an increase when promoted to head office. Left and doubled my salary immediately.

Overworked and underpaid. I have been there for almost a year. Company no longer hires full time so they squeeze everything out of part timers, I am consistently scheduled 39.75 hours every week. Part timers only get discount and sick time. Part time plus which is 24- 32 hours a week gets PTO, but they refuse to give that title to anyone BA's get gratis just for doing their job and ops associates (more often than not do both roles) are more of an afterthought, I got gratis once when I started, for context BA's get gratis at least once a week. Management is terrible at scheduling, zone you out to do a specific task, sometimes not even an urgent or relevant task, you get pulled to support stage because people decided to call out, and then get in trouble for not finishing said task. Sometimes I am the only ops associate, and I can't even take a break or do tasks because everyone needs product checks. Management does little to nothing to support ops associates especially when they knowingly schedule only one person for the entire day. GM doesn't know how to take criticism or accept no as an answer, ASM's (assistant store managers) and leaders are too afraid to speak against the GM. TL: DR you don't get paid enough, will be scheduled full time hours 32+ with no benefits and expect to be up at 3/4 am for a 6 am shift and be go go go all day.