Leaving as soon as I get an offer - Operations Associate Sephora Employee Review

2.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

discount is 30% off store and 40% off Sephora collection co workers are nice

Cons

Overworked and underpaid. I have been there for almost a year. Company no longer hires full time so they squeeze everything out of part timers, I am consistently scheduled 39.75 hours every week. Part timers only get discount and sick time. Part time plus which is 24- 32 hours a week gets PTO, but they refuse to give that title to anyone BA's get gratis just for doing their job and ops associates (more often than not do both roles) are more of an afterthought, I got gratis once when I started, for context BA's get gratis at least once a week. Management is terrible at scheduling, zone you out to do a specific task, sometimes not even an urgent or relevant task, you get pulled to support stage because people decided to call out, and then get in trouble for not finishing said task. Sometimes I am the only ops associate, and I can't even take a break or do tasks because everyone needs product checks. Management does little to nothing to support ops associates especially when they knowingly schedule only one person for the entire day. GM doesn't know how to take criticism or accept no as an answer, ASM's (assistant store managers) and leaders are too afraid to speak against the GM. TL: DR you don't get paid enough, will be scheduled full time hours 32+ with no benefits and expect to be up at 3/4 am for a 6 am shift and be go go go all day.

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5.0
Jun 2, 2026
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Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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