Sephora reviews

Management team is suffocating and demeaning. They treat you as if you are beneath them as a human being. Your rights and your dignity do not matter. Myself and so many others around me felt anxiety and stress on a daily basis there. There have been numerous counts of unfairness in treatment among the employees due to favoritism which seems to be unfortunately from a racist perspective. I have been bullied and shot down enough times that all i can do is find some form of justice so that it does not have to keep happening to others in the future. The concept of "cleaning house" through misery is just sick to me and without getting to know the hard working individuals that spend so much of their lives there. Its really about who you know and whos pet you are at this place. I wish my experience here could have been something to rave about..and it could have very well been but instead im happy to be free.

I have been in a few different positions within the company - leadership and cast. There's a sense that upper management, DM, RVP, and up, need to learn a thing or two about economics. There is so much micro-management that the Store Director nor Leadership can even use the bathroom without getting an "okay" first. The whole concept of entrepreneurship is to let store management run their business. They know the areas of concern (at least those that are competent) and opportunities for improvement. After all, they do spend countless hours on excess conference calls and overbearing reports that spit out numbers from a poorly designed and outdated operations system. I've been with the company for almost 4 years and still don't have a clue what the individuals at "home office" actually do. If upper management actually relieved SD's from conference calls that seem to do more harm on the business and allowed more time to focus and run their business, Sephora would be able to earn more profit. Sephora pays WAY below the average for this type of industry. Heavy demands can seem oppressive at times and can create a heavy workload for management and cast. They start to feel undervalued and overworked. There are too many requirements for the little compensation offered. We have to obtain brand knowledge, maintain cleanliness of store, help multiple clients, ensure a fun shopping experience, meet/exceed sales goals, memorize assigned brand sales goals/top products, multi-task between worlds if short staffed, help operations with brand updates/missing product, tolerate a horrible commute, listen to constant criticism - during "observations", "P4D's", "coaching" opportunities, etc. It's enough for anyone to just throw in the towel. It's just sporadic, chaotic chaos. It makes you feel like a screaming banshee. The average for a SD is $61,000? Are you serious?! It's such a shame since this company is known for being a "innovator" in the beauty industry. I really wanted a career within this company. Too bad for them. Sephora stores end up losing a lot of great individuals.