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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      45% would recommend to a friend

      (5,993 total reviews)
      avatar

      John Gibson

      47% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Paychex has an employee rating of 3.1 out of 5 stars, based on 5,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Reviews by job title

      6K reviews
      1.0
      May 13, 2014

      Impossible Work Load and Low Pay and High Turnover

      Payroll specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is an entry level position company.

      Cons

      Expectations to manage over 500 clients, this means 110 calls a day, in between these calls you must take branch call in payrolls. The pace is non stop. Most new hires go back to prior jobs to escape after the first month. The calls are only half of your job somehow you have to find time to do the rest of your work while you are entering payroll and not make errors. Your scored in a way that everything is against you, if you do your work you lower one metric if you don't clients give you a B on your surveys and B's are treated as a F. Your scripted and monitored, if your client is in a rush you are held accountable for a poor call. If you have to fix another persons mistake the error is held against your performance scores. Pay is very low and annual raises are a joke, often under twenty five cents. Run unless you are desperate!

      2.0
      Apr 25, 2014

      If you are not part of the click, you will be left behind

      Core sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a great name brand, and the products work (most of the time). They are really easy on you if you do not hit your number for a few months in a row, so the job security is pretty good. If you do hit your number consistently, you get autonomy to pretty much do what you want to do.

      Cons

      The organization can be very "clicky"...at least at the local level. If you do not buddy up with the leaders at the regional level, than you are overlooked, or not given preferential treatment. Top sales reps are allowed to do whatever they want, and treat others very poorly, and nothing ever happens to them. From what I know, there have been several managers that have come and gone over the years because of this. Managers are typically former successful sales reps, but that doesn't mean they know how to manage. The regional manager only comes to town every once in a while, and even then, only hangs out with the reps that are a part of the "click", which is only just a couple of them.

      2.0
      Mar 18, 2013

      Not paid enough for the amount of stress you deal with on a daily basis

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Close contact with fellow co-workers. An all expenses paid trip to New York, and the hotel and accomodations are top notch.

      Cons

      One person for over 100 clients means that you are not providing very good client service. There are no real perks to working for this job. Every training material you have is in paper which is ridiculous in this age of the internet.

      Viewing 382 - 384 of 5,993 Reviews
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      ReviewsPaychex reviews

      Glassdoor has 6,165 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.