Impossible Work Load and Low Pay and High Turnover - Payroll Specialist Paychex Employee Review

Expectations to manage over 500 clients, this means 110 calls a day, in between these calls you must take branch call in payrolls. The pace is non stop. Most new hires go back to prior jobs to escape after the first month. The calls are only half of your job somehow you have to find time to do the rest of your work while you are entering payroll and not make errors. Your scored in a way that everything is against you, if you do your work you lower one metric if you don't clients give you a B on your surveys and B's are treated as a F. Your scripted and monitored, if your client is in a rush you are held accountable for a poor call. If you have to fix another persons mistake the error is held against your performance scores. Pay is very low and annual raises are a joke, often under twenty five cents. Run unless you are desperate!