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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      45% would recommend to a friend

      (5,991 total reviews)
      avatar

      John Gibson

      47% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Paychex has an employee rating of 3.1 out of 5 stars, based on 5,991 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Reviews by job title

      6K reviews
      1.0
      Jul 21, 2017

      Be Cautious

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company match, a few decent people, decent benefits, growing company

      Cons

      Turnover rate in sales tells you all you need to know about this sales office. The sales culture at this location is downright tragic. Health of specific territories and partners who are willing to refer in each other are few and far between. Sales divisions are in competition with each other to selfishly sell their product and cut their partners out of the sale. Earning potential is low due to these reasons. The sales culture here is extremely unhealthy. Gossip is a severe issue.

      3.0
      Jul 14, 2017

      Could be much better, could be MUCH worse

      Senior payroll specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great training program. Mgmt can be picky, but overall positive. Always trying to innovate and still not quite be a call center.

      Cons

      New changes seem to benefit the company's bottom line instead of the people doing the work. More and more metrics and systems. No time for client connection.

      3.0
      Feb 22, 2017

      Used to be a good company to work for....

      Implementation supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Good training if you are able to find time for it. Most coworkers try to contribute to positive team environment.

      Cons

      Multiple organizational changes completely overhauled the culture of the company. We used to be more customer service focused, but seems that quantity over quality had taken its place. High volume high demand cause a great deal of stress and high turnover leaving even more workload for the existing employees. Management makes quick changes without thinking of long-term results, very reactive environment. Teams have been split up and a lot of teams are completely remote meaning you may have one team that sits in 8 different states. That alone takes a hit on employee morale.

      Viewing 355 - 357 of 5,991 Reviews
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      ReviewsPaychex reviews

      Glassdoor has 6,163 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.