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      Paychex

      Engaged Employer

      Paychex reviews

      Used to be a good company to work for.... - Implementation Supervisor Paychex Employee Review

      3.0
      Feb 22, 2017
      Implementation supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Good training if you are able to find time for it. Most coworkers try to contribute to positive team environment.

      Cons

      Multiple organizational changes completely overhauled the culture of the company. We used to be more customer service focused, but seems that quantity over quality had taken its place. High volume high demand cause a great deal of stress and high turnover leaving even more workload for the existing employees. Management makes quick changes without thinking of long-term results, very reactive environment. Teams have been split up and a lot of teams are completely remote meaning you may have one team that sits in 8 different states. That alone takes a hit on employee morale.

      Explore other reviews about Paychex

      5.0
      Jun 17, 2026
      Strategic customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

      Cons

      It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

      1
      2.0
      Jun 30, 2026
      Small business payroll representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Literally just being able to work fully remote, but not much else

      Cons

      Pay is ridiculously low for the expected effort and tasks needed to handle client sales and after sales nurturement. About 1/3 of sales team ever hits the monthly quota. You get 13% commissions of deal size which typical deal size is anywhere from $700-$1500, 13% of that is less than $200 gross for huge amount of work load per deal for the client to just end up canceling and commissions gets clawed back.

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