Does OpenTable pay their employees well?

According to anonymously submitted Glassdoor reviews, OpenTable employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at OpenTable. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at OpenTable?

78% of OpenTable employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OpenTable 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Analyst (5) , Finance (5) , Manager (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 95 reviews)); "Good benefits overall" ((in 58 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 48 reviews)); "Great people and teams all around" ((in 31 reviews)); "Good pay and my co" ((in 21 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Management seems incompetent." ((in 24 reviews)); "Senior leadership has no idea what they are doing" ((in 14 reviews)); "My manager was also absent for 75% of my probation period." ((in 14 reviews)); "Training is 2 weeks then they put you on the floor." ((in 12 reviews)); "Upper Management is constantly changing" ((in 7 reviews))

What are employees saying about OpenTable layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OpenTable layoffs and their outlook for job security at OpenTable in 2026.

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OpenTable

Part of Booking Holdings

OpenTable reviews

4.1

78% would recommend to a friend

(669 total reviews)

Debby Soo

77% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.9

Senior management

3.9

Career opportunities

OpenTable has an employee rating of 4.1 out of 5 stars, based on 669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

669 reviews

3.0

Mar 26, 2017

Fun, but weak middle management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- In general, smart, nice people - Good work/life balance - Fun vertical, interesting work - Great parties. - Lots of laughter

Cons

- Many of the management below the CxO layer is mediocre at best. No action taken on poor performing leaders. There is a tight circle of people who are the "in crowd" and they protect each other. I think the company could be performing much better if they had strong leadership at the Director+ level.

OpenTable Response

Thank you for taking the time to leave a review. We strive to be an inclusive culture and value strong leadership at OpenTable, and we are constantly working to improve. We have recently invited middle management to participate in our Everwise program to strengthen their management and leadership skills. Thanks for your feedback!

1.0

Mar 24, 2017

Sad place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work space and snacks. They provide an RTD Eco pass

Cons

Disorganized, LOW pay because they re-branded the position as Customer Service Rep instead of Technical Service Rep. This IS a Tech position! Supervisors don't know what they're doing (except two who came from the previous outsourced provider). Incompetent management. UNDER STAFFED!

4.0

Mar 22, 2017

Above-Average Call Center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Non-scripted, personable phone calls from a wide range of callers (Diners, Restaurant Owners, IT Staff, Etc). Plenty of resources available for help (Hipchat, Supervisors, Team-Structures). Wonderful new Denver building office with all the amenities. Less focus on speed, more focus on service behind call quality. This can become a very technical role, you will end up remote accessing into restaurant routers and configuring settings and doing port forwarding. Some general Tech Background would be highly beneficial.

Cons

Procedures and protocols for certain calls and situations seem to change often. Company just transitioned from 3rd party SRP to in-house support so queue times are longer than normal.

OpenTable Response

I’m happy to hear that our contact center is representing our company’s value in hospitality! We’ve had lots of success in our contact center transition thus far but we’re always looking to improve. Thanks for taking the time to share your thoughts.

Viewing 511 - 513 of 669 Reviews

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Jobs at OpenTable

Manager, Account Executives