Fun, but weak middle management - Anonymous employee OpenTable Employee Review

3.0
Mar 26, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- In general, smart, nice people - Good work/life balance - Fun vertical, interesting work - Great parties. - Lots of laughter

Cons

- Many of the management below the CxO layer is mediocre at best. No action taken on poor performing leaders. There is a tight circle of people who are the "in crowd" and they protect each other. I think the company could be performing much better if they had strong leadership at the Director+ level.

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OpenTable Response
9y
Thank you for taking the time to leave a review. We strive to be an inclusive culture and value strong leadership at OpenTable, and we are constantly working to improve. We have recently invited middle management to participate in our Everwise program to strengthen their management and leadership skills. Thanks for your feedback!

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5.0
Mar 2, 2026
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CEO approval
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Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

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OpenTable Response
7h
Hooray!! Thank you for taking the time to leave this review,
1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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OpenTable Response
8h
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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