Nespresso reviews

4.2

91% would recommend to a friend

(1,230 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
4.0
Sep 9, 2024

Great Company

Recommend
CEO approval
Business Outlook

Pros

- Great Base Pay - Good Hours - Employment Benefits - Ability to move up Internally

Cons

- There can be a little bit of favoritism from time to time. - High School like behavior from peers

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Nespresso Response
1y
Hello, Thank you for your feedback and for recognizing many positives of working at Nespresso. Our employees are the top priority for us, and we always strive to support them in their career growth and aspirations. In addition to this, we are happy to provide our people with market competitive Total rewards package with various bonuses and benefits. It is also great to read that you were satisfied with your work hours, as we understand the importance of maintaining comfortable working conditions. Regarding the cons you highlighted, we deeply regret any instances of favoritism that you may have observed. At Nespresso, we place a strong emphasis on our leadership system to cultivate a friendly, supportive, and collaborative environment where everyone is treated equally and with respect. We will share your feedback with the responsible team, but you are always welcome to share more details with your former local HR team as well. With your additional comments, we can look further into what you raise. Wishing you all the best with your new endeavors. Thank you.
1.0
Sep 5, 2024

Deeply frustrating

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free coffee and semi flexible working hours

Cons

Working at Nespresso in Barcelona has been really frustrating. The Heads of departments here are a big letdown. They don’t seem to have the skills or vision needed to lead well. Instead of helping, they often make things worse. To make matters worse, they think they’re doing a great job and are really full of themselves, even though they’re clearly not. Salaries are much lower than what’s common in the Barcelona job market, and the company seems to rely on its brand and benefits to make up for it. They don’t seem to understand how important competitive pay is. Turnover is very high, and no matter how they like to interpret it, it's especially high in certain departments. The company is always understaffed because people don’t stick around, which puts a huge overload on the remaining employees. There’s hardly any support for career growth, and employees are left to figure things out on their own. The company often hires outsiders for promotions instead of giving chances to current staff. This not only makes turnover worse but also shows they don’t really care about keeping and growing their own employees. The technology and tools are outdated and don’t work well, which makes things even harder. Overall, working at Nespresso in Barcelona feels like a waste of time, with no real chance to grow and a clear lack of concern for employee satisfaction. I wouldn’t recommend this place to anyone looking for a good career.

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Nespresso Response
1y
Hello Colleague, Thank you for taking the time to provide your feedback on your experience working at Nespresso in Barcelona. Our employees' satisfaction is of utmost importance to us. Thus, we are deeply sorry to hear your experience has not been satisfying. We strive to have skilled and visionary leaders who can effectively guide their teams. Also, we understand that competitive pay is important for attracting and retaining talented individuals. Hence, we are actively working on strategies to ensure that our teams are appropriately staffed. Additionally, while we strive to provide support in development and advancement opportunities, we acknowledge that there are always areas for improvement. We are continuously investing in upgrading our systems to enhance efficiency and productivity for our employees. We appreciate your candid feedback and will consider it as we prioritize continuous improvement. If you have any additional insights, we encourage you to reach out to your local HR team. Thank you.
3.0
Sep 4, 2024

Mixed Bag

Recommend
CEO approval
Business Outlook

Pros

Free coffee machine and coffee pods as welcome gift.

Cons

Long hours on your feet.

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Nespresso Response
1y
Hello, Thank you for your feedback and review. We are proud to provide our people with various benefits as a part of our Total Rewards package, which includes free coffee machine and other gifts. It is a pleasure to know that you appreciate this. Regarding the cons you mentioned, we are sorry to hear that you were not satisfied with some elements of your working experience. At Nespresso, we greatly appreciate the efforts of our employees in providing quality service, and we always strive to offer comfortable working conditions for our people. If you want to share more feedback with us, so we can look further into your comments, please feel free to contact your local HR team. We wish you much success with your new endeavors. Thank you.
Viewing 229 - 231 of 1,230 Reviews

Glassdoor has 3,223 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.