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      Nespresso

      Engaged Employer

      Nespresso reviews

      4.2

      91% would recommend to a friend

      (1,230 total reviews)

      Guillaume Chesneau

      99% approve of CEO

      51% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      4.0

      Senior management

      3.5

      Career opportunities

      Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Nov 9, 2015

      work life balance vs lower compensation?

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexibility of your work schedule, excellent work-life balance, outstanding benefits and perks being a division of Nestle, strong culture and values, ability to develop your own ideas, internal communication

      Cons

      uncompetitive salary way below job market, limited opportunities of career advancement to upper management positions, very limited training offered to help you broaden your skills

      avatar
      Nespresso Response
      10y
      Hello – Thank you for your review and your comments. We’re continuously working on initiatives to enhance our company’s culture, values, ideation, communication, and employee value proposition. We benchmark all compensation with Nestlé USA as well as a broad base of CPG and retail companies who are our competition. This benchmarking is done at the position level. I can assure you our salaries are quite competitive. If you have concerns about your package, please speak to your manager or ManCom member about it. On education, we have an extensive catalog of offerings in our iLearn system which include blended training courses from Nespresso USA, Nespresso HQ, Nestlé courses and external resources using our 70-20-10 development model. Additionally, our individual development system (PDGs) are geared to putting each employee in the “driver’s seat” of their own development. Please speak to our Learning & Development Manager, and she can help better explain the options to you. Please share your concerns with the people I have mentioned above, and I’m hopeful we can improve your experience. Thank you. Guillaume Le Cunff President @ Nespresso USA
      3.0
      Oct 28, 2015

      Nespresso Corporate Review

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunch, intermittent (but often) swag giveaways, free coffee every month for your home, great machine discounts.

      Cons

      Innovation is discouraged, a lot of people seem to be complacent and live by a "clock-in/clock-out" policy, not everyone has drive or ambition, you can easily be swallowed by the red tape and long overly corporate time tables for promotions, raises, and bonuses.

      avatar
      Nespresso Response
      10y
      Hello, thank you for your comments. While I respect your point of view, I don’t share the same thinking. Our people are very passionate and engaged. I can feel this energy in the company from our people. Yes, there may be some people who may not be; however, I see this as a very small percentage. At Nespresso USA, innovation is one of our core values and important to our success. An example of this is the launch of DELIGHT. Its purpose is to collect innovative ideas from our Coffee Specialists in Boutiques and the CRC, and put them into practice to better serve our customers and employees. At corporate level, employees can freely bring ideas to the table to be discussed with their managers and me. Our company’s practice is to conduct annual performance evaluations, and from these results, provide salary increases, pay bonuses, and do any promotions on a scheduled yearly basis. Many companies in the US including Nestlé follow this approach. In addition, our Omni-Channel teams also have quarterly bonus payouts to be align with our business results. In my view, we have a strong rewards practice. Thank you for your feedback. Guillaume Le Cunff President @Nespresso USA
      3.0
      May 4, 2015

      Great Brand as customers

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Colleagues: mostly passing by professional waiting to get a better job. I made a couple of splendid friends, although, presently, we work in different companies we are still in touch.

      Cons

      The Brand is excellently spreaded in the market and is a reliable Luxury product, but it has many leaks. It is a matter of fact; there is a frequent turnover of lower and higher positions, in London. When in a company you observe such a phenomenon it means employees aren't satisfied, and something should be done.

      Viewing 145 - 147 of 1,230 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.