Nespresso reviews

4.2

91% would recommend to a friend

(1,229 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,229 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
1.0
May 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Pay, great medical insurance benefits, PTO, vacation time, 401K, KPI - great bonuses, RR points, coffee credits, machine credits, coffee knowledge.

Cons

*Note to those reading who are looking to work here: First and foremost this is a sales job. Period. You are pushed - and pushed hard, to sell, sell sell! (and sell some more) Not necessarily a con - the bonuses are terrific when you do well. Some of our best employees either quit or transferred to other stores last year, and several of us that are still here are now exploring work opportunities elsewhere. Why? The management. It's not a place where I enjoy working. It's a grind. Morale is terrible. I put on a happy face, but have started to hate it. The last 6 months especially. Gossip. Managers share mean spirited gossip about other employees (past and present). Note to managers: It gets back to us. Rushed training. Manager is hard to communicate with. Mood swings. Spends a lot of the time in the back office, and not on the floor to help or motivate. Can be very condescending. Does not give recognition easily, and it feels forced when it happens. Team Leads are overworked, stressed, and get very little recognition. No work/life balance. Often short-staffed. The holiday/Christmas/New Year period in 2019/2020 was a mess. Toxic environment. Unhappy, resentful employees. It's usually easier to just suffer through each shift than to try and talk to management about anything. After trying a few times and getting nowhere, it's not worth the stress. No backup, so why bother. The company is fantastic, but this store is a mess. Being off during the pandemic has been great and I am questioning even going back at all. I may try to transfer to another location since I believe in the company and love what I do.

avatar
Nespresso Response
5y
Hello Boutique Specialist, First and foremost, thank you for recognizing Nespresso’s perks, we are proud to offer a competitive benefits program. As our market continues to grow at a fast pace, our boutique teams are constantly working together to deliver the best service and quality product to our customers. Whether you’re on the floor, or working on stock, teamwork within our boutiques supports every sale and customer experience. Regarding your advice to management, I would suggest having a conversation with your manager to inform them of your concerns. Please reach out to me if you’d like to discuss matter further. All the Best, Alfonso Gonzalez CEO, Nespresso USA
4.0
Dec 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Very competitive wage, specially for Coffee Specialists. Wages increase each year depending on personal performance. On top of that decent bonus structure, free machine and monthly coffee allowance. If you deliver results and wish to progress up towards management, Nespresso will support you. Most of the managers, assistant managers and Supervisors started as Coffee Specialists. It is hard work, KPIs are sometimes tricky to deal with but not impossible.

Cons

Nessoft till system not good enough, constantly crashing and affecting sales. Obvious disharmony between boutiques and Nespresso Club in terms of refunds and exchange policies. Nespresso club pretty much rewards every customer that makes a complaint about anything, while the boutiques stick to the policies. Supervisor wages not much higher than Sales Assistants, and responsibility very much like Assistant Managers.

Viewing 115 - 117 of 1,229 Reviews

Glassdoor has 3,219 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.