Nespresso reviews

4.2

91% would recommend to a friend

(1,229 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,229 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
5.0
Apr 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Company is willing to invest resources to help with development. Generous with bonus schedule and Holiday and Vacation pay structures.

Cons

There is a lot of knowledge needed to perform in any role in the company and even a loss of an employee at any level could greatly affect business performance.

1.0
Apr 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Favoritism and nepotism. If you are dating the brother or sibling of the managers you can get any position you want in back office. The only good reviews here are fake reviews posted by the managers who are doing damage control

Cons

The company has been sued so many times. They pay their employees hush money the machines break and instead of doing a mandatory recall they lie to their customers and act as if they did not know their coffee machines cause fires

avatar
Nespresso Response
9y
Hello – I’m disappointed your view on your experience is what you describe. I want to tell you that my leadership team and I are committed to do the right things relative to the topics you raise. We uphold and practice fairness and equity, are pleased with the open and transparent dialogue we have in our company, and with Glassdoor as one of these vehicles, and work hard to provide exceptional product quality, service, and safety. We would like the opportunity to understand your concerns and improve your experience. I Invite you to share your feedback with specific examples by either contacting our confidential employee help-line at 888-424-2409 or speaking with me directly. We want the opportunity to make your future at Nespresso much more positive. Thank you for expressing your views. Guillaume Le Cunff President @ Nespresso USA
1.0
Mar 29, 2016
Recommend
CEO approval
Business Outlook

Pros

we're starting to lose a lot of our "pros" because a lot is being asks by us while at the same time they're taking away a lot of employee appreciation that we use to get and they don't want to pay us ..

Cons

It's getting really sad that you can't move up in Nespresso because there are so many people being hired from one particular company because of a new upper manager. It is shocking because the new management is then being trained by the same people that should have moved up in the same stores. I'm starting to wonder if the upper level managers, in corporate know what is going on and don't care, or really just don't know what going on in their boutique stores; I would like to know.

avatar
Nespresso Response
9y
Hello - I read with much interest your comments. At Nespresso USA, we are committed to developing from within using programs such as our new Retail Management Development Program and our PDG which we use as a tool to identify future internal talent. Currently YTD 58% of the open jobs for all salaried positions including Boutiques management are filled with internal employees. There is certainly a balance we need to achieve between filling jobs with internal employees and hiring talent from the outside. When we do hire externally, we are looking to bring specific skills we believe are not readily available into specific jobs or locations. Since I don’t know the specifics around the situation you are referring to, I suggest you provide more information regarding your experience by contacting me or calling our confidential employee help-line at 888-424-2409. We will look into it. Thank you for taking the time to express your view. Guillaume Le Cunff President @ Nespresso USA
Viewing 1126 - 1128 of 1,229 Reviews

Glassdoor has 3,219 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.